ClickDesk vs Smartsupp Live Chat Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

162

52

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Love it daily from the recording features to the best way to talk to customers that visit websites.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
When there is a chat lost and I do not receive the user's email address to contact him again.
We're looking at closing it down as we now don't have automatic messages when we miss people.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features44
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Authentication
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Email Integration
  • Employee Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features21
  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Archiving & Retention
  • Authentication
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Email Integration
  • Employee Management
  • Event Triggered Actions
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Smartsupp Live Chat

See how ClickDesk and Smartsupp Live Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.