ClickDesk vs Sparkcentral Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.2

(15)

5

4

3

2

1

4

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

I like that it is easy to use, useful when helping customers and there are a lot of good features on it.
Help us to understand why we should use Social Media. The functionnalities are very great and new are coming.
Very easy to user, good & fast support, nice reporting features.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

This feature is currently missing but is under development.
While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base.
The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features44
  • API
  • Activity Tracking
  • Analytics
  • Archiving & Retention
  • Audit Trail
  • Auto-Responders
  • Automatic Notifications
  • Call Center Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Email Integration
  • Employee Management
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Predictive Analytics
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features42
  • API
  • Activity Tracking
  • Analytics
  • Archiving & Retention
  • Audit Trail
  • Auto-Responders
  • Automatic Notifications
  • Call Center Management
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact History
  • Contact Management
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Email Integration
  • Employee Management
  • Escalation Management
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Performance Reports
  • Permission Management
  • Predictive Analytics
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Sparkcentral

See how ClickDesk and Sparkcentral stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.