ClickDesk vs SysAid Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

176

71

20

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool.
The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more.
My IT department friends say that the administrative side of the program is a pain to deal with. On a personal level I haven't found anything to complain about.
Load times for certain reports or data could have been faster and there were times when things would stop responding and we needed to refresh, but not often enough for it to be a problem.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features44
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Barcode Scanning
  • Benchmarking
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Portal
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Gantt Charts
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Notes
  • Project Time Tracking
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features55
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Barcode Scanning
  • Benchmarking
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact History
  • Custom Forms
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Portal
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Gantt Charts
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Notes
  • Project Time Tracking
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. SysAid

See how ClickDesk and SysAid stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.