ClickDesk vs Talkdesk Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

5

4

3

2

1

377

174

21

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls.
I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake.
It seems to have a long delay on some calls. It does crash but not often.
Only once in a while is there a small problem, but that's expected with any product.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features44
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Answering Machine Detection
  • Applicant Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Charting
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Multi-Language
  • PCI DSS Compliance
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • Workflow Management
  • Total features58
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Answering Machine Detection
  • Applicant Tracking
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Charting
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Email Integration
  • Employee Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Distribution
  • Monitoring
  • Multi-Language
  • PCI DSS Compliance
  • Performance Reports
  • Permission Management
  • Predictive Dialer
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Voice Mail
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations49
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Talkdesk

See how ClickDesk and Talkdesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.