ClickDesk vs Vision Helpdesk Comparison

Add to Compare

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

We offer three products to manage customer support for all size business. 1) Multi channel help desk software 2) Satellite...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.6

(27)

5

4

3

2

1

19

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

We use this system to help young people, children most, with their problem about bullying in the Netherlands.
Intuitive ticket and problem linking. Flexible staff and admin role setup.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features44
  • API
  • Accounting Management
  • Action Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Categorization
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Financial Management
  • Gamification
  • Geographic Maps
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Labeling
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Production Tracking
  • Project Notes
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Requirements Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Third Party Integration
  • Two-Way Audio & Video
  • Vendor Managed Inventory
  • Video Conferencing
  • Visitor Tracking
  • Web Forms
  • Widgets
  • Workflow Management
  • Total features59
  • API
  • Accounting Management
  • Action Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Archiving & Retention
  • Asset Management
  • Automated Scheduling
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Categorization
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Computer Telephony Integration
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Financial Management
  • Gamification
  • Geographic Maps
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Labeling
  • Lead Assignment
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Currency
  • Multi-Language
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Production Tracking
  • Project Notes
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Requirements Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Third Party Integration
  • Two-Way Audio & Video
  • Vendor Managed Inventory
  • Video Conferencing
  • Visitor Tracking
  • Web Forms
  • Widgets
  • Workflow Management

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations35
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Vision Helpdesk

See how ClickDesk and Vision Helpdesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.