ClickDesk vs Whatfix Comparison

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Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

4.7

(57)

5

4

3

2

1

38

19

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.
It's not technically a "con", but as they say, "you get what you pay for.
It is lack of analytical features. Some features is not easy to configure.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features44
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Asynchronous Learning
  • Behavior Tracking
  • CRM Integration
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Interactive Content
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Preview Functionality
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • Total features30
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Asynchronous Learning
  • Behavior Tracking
  • CRM Integration
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact History
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Employee Management
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Interactive Content
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Preview Functionality
  • Prioritizing
  • Project Notes
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations15
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Whatfix

See how ClickDesk and Whatfix stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.