ClickDesk vs Ytel Platform Comparison

Overview

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social...

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(18)

5

4

3

2

1

6

7

1

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

3.9

(25)

5

4

3

2

1

12

4

4

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
61%
would recommend this app

Pros

This is a product for those who want a bit of “help desk” but not too much. The tools are easy to use and will help you navigate through the complicated world of customer relationships.
Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Clickdesk has nice features to turn on. You can customize the feature the ways you like to make more clear for customers.

Pros

They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better.
The reporting features in ytel are great and very helpful.
Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful.

Cons

Terrible business practice and on principle alone would NEVER advise doing business with this company.
In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Cons

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.
Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features44
  • ACH Payment Processing
  • API
  • Activity Management
  • Activity Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM Integration
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Employee Management
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Generation
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Recurring Billing
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Speech to Text
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets
  • Total features38
  • ACH Payment Processing
  • API
  • Activity Management
  • Activity Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM Integration
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact History
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Employee Management
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Lead Assignment
  • Lead Capture
  • Lead Generation
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Recurring Billing
  • Role-Based Permissions
  • Search Functionality
  • Social Media Integration
  • Speech to Text
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations56
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • JIRA
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ClickDesk vs. Ytel Platform

See how ClickDesk and Ytel Platform stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.