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Ozonetel CloudAgent vs Aloware Comparison

Overview

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(27)

5

4

3

2

1

13

14

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

(20)

5

4

3

2

1

13

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It has been a good experience and the team has been very responsive and able to solve any issues right away.
Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.
The ease of use is the best thing that we liked about the product.

Pros

It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.

Cons

No segregation of Missed calls. Have been asking this for last 1 year, but no result.
Still has limited functionality. Agents cannot monitor them selfs at all levels.
Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features1
  • API
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Escalation Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Predictive Dialer
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • Video Call Recording
  • Total features39
  • API
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Escalation Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Predictive Dialer
  • Queue Manager
  • Real Time Reporting
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • Video Call Recording

Integrations

  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ozonetel CloudAgent vs. Aloware

See how Ozonetel CloudAgent and Aloware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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