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CloudAgent

Inbound, outbound & blended cloud contact center

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CloudAgent Reviews - Page 2

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27 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Amazing product, great support team and excellent dashboards

Reviewed 2 years ago

overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Pros

easy to learn, array of data analysis capabilities, cross platform functionalities

Cons

frequent downtime, server disconnects often

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support

Reviewed a year ago

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent. Detailed training from the team has really been outstanding.

Pros

The customer support is the best in class

Cons

The UI is kind of clunky but it works so thats ok