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CloudTalk vs wolkvox Comparison

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Overview

Category Leaders

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction...

Category Leaders

wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

246

5

4

3

2

1

168

51

8

7

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

60

5

4

3

2

1

39

19

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Pros

The product is a great promise, we need to work around to make it fully work.
Easy of use, comprehensive, lot of tutorials on Youtube.
The software is easy to learn and use in the beginning. You can use APIs to make it work with your other systems.

Cons

The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.
Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.
The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.

Cons

No mobile app for answer request, Its only for Windows.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
Windows App Client is not efficient. API response capacity is very limited.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features134
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Capture
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar/Reminder System
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Forecasting
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Secure Data Storage
  • Segmentation
  • Sentiment Analysis
  • Social Media Integration
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • Workforce Management
  • Total features115
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Capture
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar/Reminder System
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Forecasting
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Secure Data Storage
  • Segmentation
  • Sentiment Analysis
  • Social Media Integration
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations35
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrationsN/A
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM