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Comm100 Live Chat vs billage Comparison

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Overview

Category Leaders

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Unlimited users, unlimited...

billage is an online CRM, task management and client billing solution for freelancers, micro-enterprises and small businesses

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

78

23

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

39

21

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Pros

You can enjoy a easy sofware , if you are a small company, and with a very good price.
Easy to use and with a very good price. Easy the moving ammong pages and sure answer from internet if you have to in.
We can controller all task and profits to my company. The flow work of the projects are very appreciated.

Cons

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

Cons

It seems to me a very big mistake when it comes to controlling financial accounts.
Control over charges and payments. View real-time status of my company's finances.
Also lets put an invoice as collected no matter where the money is entered, so if you need to control it, it is impossible.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features104
  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Billing
  • Automatic Call Distribution
  • Automatic Time Capture
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar/Reminder System
  • Call Routing
  • Campaign Analytics
  • Campaign Planning
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Invoices
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Desktop Notifications
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Activity Monitoring
  • Employee Database
  • Employee Scheduling
  • Expense Tracking
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Financial Reporting
  • Forecasting
  • Geotargeting
  • Historical Reporting
  • Hourly Billing
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Labeling
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Marketing Automation
  • Milestone Tracking
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Multiple Payment Options
  • Natural Language Search
  • Offline Form
  • Online Invoicing
  • Online Payments
  • Online Time Tracking
  • Opportunity Management
  • Order Management
  • PCI Compliance
  • Password Management
  • Payment Processing
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Purchase Order Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Spell Check
  • Status Tracking
  • Stock Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • Video Chat
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features94
  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Billing
  • Automatic Call Distribution
  • Automatic Time Capture
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar/Reminder System
  • Call Routing
  • Campaign Analytics
  • Campaign Planning
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Invoices
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Desktop Notifications
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Activity Monitoring
  • Employee Database
  • Employee Scheduling
  • Expense Tracking
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Financial Reporting
  • Forecasting
  • Geotargeting
  • Historical Reporting
  • Hourly Billing
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Labeling
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Marketing Automation
  • Milestone Tracking
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Multiple Payment Options
  • Natural Language Search
  • Offline Form
  • Online Invoicing
  • Online Payments
  • Online Time Tracking
  • Opportunity Management
  • Order Management
  • PCI Compliance
  • Password Management
  • Payment Processing
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Purchase Order Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Pipeline Management
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Spell Check
  • Status Tracking
  • Stock Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • Video Chat
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM