Comm100 Live Chat vs Birdeye Comparison

LiveChat

Trustpilot

Weave

Podium

tawk.to

Conversational Cloud

Why Birdeye Is The Best 

Thanks for using Birdeye Payments and choosing Birdeye! 

I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them 

Good experience 

Birdeye Review

Birdeye is awesome

Set up was a breeze with Niladri. He took the time to go through each feature and asked for our thoughts, opinions & questions along the way. The program is easy to use & somewhat self-explanatory once set up!

Easy on the Eyes

Hi Kristin! Thanks so much for sharing your experience with us. 

Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.

Birdseye is great for patient engagement!

Good software along with consistent and good support has kept us happy for years. 

Effective solution 

Hi Rod! Happy to hear how effective Birdeye has been for your business! Thank you for taking the time to share your experience. 

My overall experience with BirdEye has been good. There was some confusion when adding an additional office location to my client's existing plan. The new location was labeled as a "demo" rather than added to their plan outright, which caused it to be removed after a month and we had some headache getting it reinstated. I would have appreciated if the "demo period" was made clearer in the dashboard since emails sent about the demo time running out were apparently missed. 

Great for Review Generation in the Healthcare Industry

They are a cash grab business that insists on 1 year contracts w/o any form of out clause as they know their product is inferior and people will not be satisfied.  We were unhappy within the first month and there was no ability to exit the contract.

Overpriced underdelivering Cash Grab

Great customer service!

Hi Paula! Customer obsession is a core value to us. We look forward to continued success with your business and thank you for sharing! 

review request from dpm

Thanks for taking the time to review us! 

Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...

Surprise Value and Convenience

Great product for obtaining feedback from clients and online reviews. 

The initial reason we used Birdeye was to manage our referral campaigns. Although the referral portion of Birdeye is good, I do feel it needs a little improvement. I really wanted a way that I could manage referral pay-outs through Birdeye, connecting to Amazon for example for gift cards and managing who I have paid and who I have not paid.

My experience with Birdeye

We appreciate your feedback Oscar. We will communicate your feedback with our product team! :) 

All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand. 

Helped boost our ratings!

i think is  a great tool for my marketing department is basically all that i use to engafe on customer feedback and questions 

birdeye has a great customer soport team 

Great experience.  Communication with patients is very fast and simple.

Review management is great

Hi Shervin! Thanks for taking the time to leave us feedback. We are happy to hear that the platform has been user friendly. :) 

Overall experience has been really good.  It's easy for our team to assist potential customers inside and outside of the office.

Birdeye offers a friendly online chat system

4/5 rating, could go up to 5/5 as they roll out new features and fix bugs.

Birdeye SMS Campaigns

We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.

Highly Reccommend!

Increasing reviews online and communicating more efficiently with our cilents!! Love love love this program!

Best Review Software on the market! 

Thanks for choosing Birdeye, Jacie! We appreciate your feedback! 

My overall experience has been great and I would highly recommend it 

Great software for any small business 

BirdEye makes getting customer reviews a snap.  Once we set it up and had some initial reviews we found it caught on like wildfire.  This is a great piece of software!

Nothing but good things to say!

Love it! We are thrilled to hear you're enjoying the platform and various tools. The interactions feature is great for communicating with customers through multiple avenues. 

Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. 

Effective tool to boost your online reviews and keep customers happy

We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) 

We are loving Birdeye!

Compare Comm100 Live Chat and Birdeye based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Over 6,500 companies use Comm100 to provide the world’s most personalized live chat experience.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Assignment Management

Autoresponders

Canned Responses

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Customer Database

Customer History

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Templates

Data Import/Export

Drag & Drop

Electronic Signature

Email Management

Employee Activity Monitoring

File Sharing

File Transfer

Geotargeting

Interaction Tracking

Knowledge Base Management

Live Chat

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Offline Form

Performance Metrics

Prioritization

Proactive Chat

Progress Tracking

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

Self Service Portal

Single Sign On

Social Media Integration

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Task Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two-Way Audio & Video

Video Chat

Video Conferencing

Workflow Management

Comm100 Live Chat

Android

Linux

Web-based

Windows

iPad

iPhone

Service Center Manager

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

Client account manager

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

SEO specialist

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Client Support Manager

Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.

Admissions Coordinator

It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.

Client Experience Specialist

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

Online Services Manager

User friendly , variety of options - great opportunity for customization and adjustment to your  company's needs.

Call Center Rep Lead

I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.

Business Manager

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Owner

Great Company-Great Service- Very cost effective.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

Director

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Customer Service Representative

The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.

Customer Solutions Engineer, Team Lead

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

Operations Manager

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.

You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.

Managing Director

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Comm100 Live Chat screenshot: Manage all channels from a single unified platform

Comm100 Live Chat screenshot: Chat Window

Comm100 Live Chat screenshot: Conversions

Comm100 Live Chat screenshot: Chat Volume

Comm100 Live Chat screenshot: Web, Desktop & Mobile App

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

A customer review management tool that brings businesses and consumers together through reviews.

Weave is the all-in-one customer communications and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.


Comm100 Live Chat vs Birdeye Comparison

Comm100 Live Chat

Birdeye

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives