Comm100 Live Chat vs Gladly Comparison

Freshdesk

LiveChat

NICE CXone

tawk.to

Kustomer

Conversational Cloud

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Gladly Review from a Customer Care Associate

Overall very good compared to using Zendesk. This is better than Zendesk and makes the reps jobs easier and faster. You are on the right track but if you could fast track into incorporating some great features of Zendesk into your solid product- I think you would get more Zendesk clients

Feedback

Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach.

Gladly has helped me so much providing a nice experience with our customers through live chat/phone!

I'm glad I used this tool! It's extremely efficient and allows us to serve our members with the greatest possible customer service!

Gladly is great! Convenient, simple to use, and extremely beneficial to agents such as myself!

I enjoy using Gladly, it was easy to learn and has been reliable for calling, emailing, and live chatting with customers across the world. 

Easy to Use

Customer Care Rep Opinion

Customer service 

As long as I can communicate with the customer, I will be resolving a business requirement.  Being able to contact our customers through chat, SMS, email, or calls is a crucial part of the business. 

Gladly

So far, the experience is good. Gladly support is always there to assist! 

Gladly Review

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus. 

So Glad I was trained on Gladly! 

The experience I had with Gladly, is beyond extraordinary. The application is very helpful overall and it made the work easier 10x folds. 

Very useful and convenient

Overall, I will really recommend Gladly compared to other tools since this tool gives more confidence to users that helps improve productivity daily.

Gladly - Easy to understand tool for everyone

Using gladly as our primary tool software was the most amazing experience I've ever had. Because of gladly, the workload was 1000 times simpler and lighter. It's a great idea to consolidate all conversations in one location. Additionally, I love how easy it is to navigate with the icons.

Gladly review

Gladly is a game changer for CX teams

Gladly keeps things organized!

I am solving daily problems with Gladly, communication is the best while using Gladly. 

Gladly Is Lovely

Because of Gladly, I am able to give excellent support to my clients. Since it stores crucial data about each client in an easily accessible profile, it allows me to give superior service without wasting time.

Glady  - A Customer Management System

I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.

Eye-catching and simple to use tool

Compare Comm100 Live Chat and Gladly based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Over 6,500 companies use Comm100 to provide the world’s most personalized live chat experience.

@mentions

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Assignment Management

Autoresponders

Canned Responses

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Customer Database

Customer History

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Templates

Data Import/Export

Drag & Drop

Electronic Signature

Email Management

Employee Activity Monitoring

File Sharing

File Transfer

Geotargeting

Interaction Tracking

Knowledge Base Management

Live Chat

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Offline Form

Performance Metrics

Prioritization

Proactive Chat

Progress Tracking

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

Self Service Portal

Single Sign On

Social Media Integration

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Task Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two-Way Audio & Video

Video Chat

Video Conferencing

Workflow Management

Comm100 Live Chat

Android

Linux

Web-based

Windows

iPad

iPhone

Service Center Manager

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

Client account manager

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

SEO specialist

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Client Support Manager

Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.

Admissions Coordinator

It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.

Client Experience Specialist

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

Online Services Manager

User friendly , variety of options - great opportunity for customization and adjustment to your  company's needs.

Call Center Rep Lead

I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.

Business Manager

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Owner

Great Company-Great Service- Very cost effective.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

Director

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Customer Service Representative

The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.

Customer Solutions Engineer, Team Lead

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

Operations Manager

Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.

You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.

Managing Director

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Comm100 Live Chat screenshot: Manage all channels from a single unified platform

Comm100 Live Chat screenshot: Chat Window

Comm100 Live Chat screenshot: Conversions

Comm100 Live Chat screenshot: Chat Volume

Comm100 Live Chat screenshot: Web, Desktop & Mobile App

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

Comm100 Live Chat vs Gladly Comparison

Comm100 Live Chat

Gladly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives