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Comm100 Live Chat vs JivoChat Comparison

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Overview

Category Leaders

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most.

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

78

23

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

5

4

3

2

1

42

14

3

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.

JJ

Jessica J.

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Teodora D.

Pros

Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.

AR

Anonymous Reviewer

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Laszlo Leonardo B.

I like it i had a good amount of success with jivochat and its super easy to use.

dZ

dejen Z.

Cons

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

AH

Abdulrahman H.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

BL

Brian L.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

TM

Tania M.

Cons

I am upset from technical problems and support.

MT

Monica T.

And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

TW

Tom W.

I miss the daily visitor statistics in our analysis tools.

DF

Damon F.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features75
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Responders
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • On-Demand Communications
  • Opportunity Management
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Rules-Based Workflow
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features65
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Responders
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • On-Demand Communications
  • Opportunity Management
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Rules-Based Workflow
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations37
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM