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Comm100 Live Chat vs LiveAgent Comparison
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Good recommendations?
Overview
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Over 6,500 companies use...
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
31
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Teodora D.
Pros
Luis Carlos B.
Cons
Cons
Matthew J.
Govind R.
Key features
- Total features69
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
- Total features177
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations16
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations144
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Heather C.
Used weekly for less than 6 months
Review source
Share this review:
LiveAgent
Relatively straightforward process for our teams first experience with Live chat.
Live chat on our website!
The availability of pre-designed tools that can be manipulated to fit your brand are easy to configure and implement.
The help documents online are difficult to find for a given topic and the instructions are not as clear as they could be.
Yvonne N.
Automotive, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Support ticket management, live chat and customer engagement.
LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.
Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.
Hey Yvonne! Thank you for your 5-star review :) - The LiveAgent Team
Samuel W.
Insurance, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Improves customer satisfaction via live chat and IT ticketing.
LiveAgent combines help desk, call center, knowledge base, live chat, social media and ticketing tools in one place.
It’s been years now and I rarely land into errors when using LiveAgent.
Hi Samuel! Thank you very much for your awesome review and a 10/10 recommendation :) - LiveAgent Team
Merkys M.
Computer & Network Security, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
A year ago we have installed Live Agent Desk to our company cloud. Since then, we made our daily tasks in Customer Service Team way easier. LiveAgent provides with excellent interface and design. Automated ticket responses, API integration and it saves loads of time!
Automated Ticket responses Live Chat Powerful API
There was a small problem with Live Agent API structure. We contacted their support them and they fixed everything.
Kelsey C.
Insurance, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
LiveAgent save time through live chat on our company website.
With LiveAgent, I am able to manage emails and offer customer support for 24.7.It improves customer experience and boost sales.
Unavailability of video chat is the only issue so far.
Hey Kelsey! Thank you for your awesome review! Actually we do have an option of video chat :) You can find our more about it here: https://www.liveagent.com/features/video-chat/ - LiveAgent Team
Verified reviewer
Design, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
Great live chat software for your or your client's websites.
We set this up for a client's website. It was very easy to implement and try on their website. It did the job.
I don't have much to offer as far as dislikes. For our integration purposes, it was ideal for the client's needs.
Hi there, Thanks a lot for your kind feedback. It's amazing to hear that you have been satisfied with the functionalities and features of LiveAgent and we hope that you will be equally satisfied with the benefits it brings to providing support for your clients. Keep up the great work!
Chris C.
Retail, self-employed
Used daily for less than 6 months
Review source
Share this review:
Live chat works well, and I look forward to being able to chat in different languages with potential prospects .
The developers are very open to suggestions and their roadmap is impressive. The current product does so many things already with live chat, VOIP, Call routing and helpdesk so provides many tools in one place. I can't wait for auto translate to be implemented for support and client messages.
I'm fairly happy and can't think of anything right now.
Vernishia B.
Information Technology and Services, self-employed
Review source
Share this review:
LiveAgent
As a small business owner we needed to maintain a good quality communication this does it for us
We are solving our commitment to live chat for our customers
It integration on all of our websites allows us to maintain a positive impact for our customers
Would like to have a knowledge base and videos for training online to teach me how to better manage the dashboard
Hello Vernishia! Thank you for sharing your feedback on LiveAgent. :) You can find our Knowledge Base here: https://support.liveagent.com/ Should you need anything specific, our 24/7 customer support is here to help :) - LiveAgent Team
Edwin M.
Financial Services, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Send chat invites, record calls and support customer via live chats.
Being able to communicate with our customers and prospects online help save time and improve productivity.LiveAgent help log, monitor and record record calls.
I can’t complain since our in-house tech team and vendor success team help eradicate issues as soon as they arise.
Hi Edwin, Thank you very much for your kind review. We are glad to hear that you have been satisfied with LiveAgent and that it has been beneficial in your everyday customer care. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team
Leslie H.
Real Estate, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
We use livechat to capture our prospective audience and to get them live updated information on what we have available or to schedule appointments.
The ease of getting notified of a live chat coming in and responding to it easily
If you forget to turn it off after business hours, it still shows that someone is on live chat versus going to after hours and no one is available for live chat.
Thank you Leslie for leaving your LiveAgent feedback.
Henry S.
Utilities, 10,001+ employees
Used weekly for 1-2 years
Review source
Share this review:
I have had the brightest experience with LiveAgent and I am delighted to use it.
I value that LiveAgent gives me the ability to create and manage SLAs for various consumers categories. SLAs specify answer and resolution times, ensuring that consumer requests are processed in accordance with predetermined schedules and assisting businesses in keeping compliance with their service level obligations.
Occasionally, when a bug appears, the entire live chat is thrown out.
Hello Henry, Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team
Giulio C.
Construction, 1-10 employees
Used monthly for 6-12 months
Review source
Share this review:
Ok
Mi é piaciuto il live chat molto intuitivo
Inconveniente e forse attesa troppo lunga
Showing original review in Italian. See translation
Hello Giulio, Thank you for your review! We are glad to hear that you found our live chat intuitive. As for the waiting time, was it the wait time to connect with one of our agents or was it the response time once connected? This information would be helpful for us to understand and address any issues with our service. - LiveAgent Team
Simon P.
Media Production, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
good experience, easy live chat and not many issues with integration
easy to setup and great support with any problems.
logs you out often so your life chat appears offline unless you log back in, bit annoying i cant just leave it on in the background all day
Hello Simon, thank you for your honest review! I am happy to see that you found the setup easy. As to the inactivity, I recommend installing a browser extension such as The Great Suspender to prevent these situations from happening. Feel free to start a chat with us on our website if you have any questions! :)
Natasa M.
Logistics and Supply Chain, 11-50 employees
Review source
Share this review:
I like the ticket software and live chat
Transfer data from an owner to another one account as agents and tickets
Hello Natasa! Thank you for your review :) - LiveAgent Team
Verified reviewer
Computer Software, 11-50 employees
Review source
Share this review:
After looking at many live chat software, I am really satisfied with this product. Previously, when I used another company’s live chat software, when I was connected with my costumer, I was faced many problems with their live chat software. That was really a disgusting moment for me. But now, LiveAgent has solved my this problem.
Some special feature of LiveAgent’s “live chat software” are really attractive. It includes smooth live chat system, view client’s information view system, feedback Giving and Taking system, spam filtering system and so on. Customized email templates option and notification, option is really attractive.
Don't waste your time and money with other company’s live chat software! I strongly recommend to them, who need a live chat software for maintaining connection with their own clients . they can use LiveAgent’s product without any Doubt. ”
Doug B.
51-200 employees
Review source
Share this review:
Very easy to set up - no technical competence required :). Was up and running with a chat button on my site in less than 30 minutes.
Love the ability to have multiple departments, multiple agents and as many different chat buttons on my site as necessary. I also love how the mobile and PC are interchangeable and each one knows when the other one is online, guaranteeing I'm always responsive to my members.
Support center isn't easy to find but their live chat is always responsive.
Thanks Doug for a positive review about LiveAgent. You can find our support center here: https://support.ladesk.com/
Tereza R.
Food Production, 5,001-10,000 employees
Review source
Share this review:
We are using Live Agent as both ticketing and live chat tool. We are using it in 2 countries and for four websites Nutriklub and Klub maminek (Danone company). It enables us smooth answering of customers emails from one platform + immediate response to customer queries from websites. We were also able to implement it into our mobile app Nutrimimi. Great value for money.
good value both ticketing and live chat tool custmisable
unable to add photos in mobile chat
Thanks Tereza for reviewing LiveAgent.
Shaun M.
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Very good experience, it really does work great
Very easy to setup, implement and use on our website. Integration looks great, it's clean and modern. Syncs beautifully and instantly when logged in
Nothing. Works exactly as it promises. I used the Live Chat and ticketing
Hello Shaun! Thank you for sharing your kind words with us :) We are happy to see that LiveAgent is helping our customers as it should! Don't forget, our Customer Service is here for you 24/7 via chats or email :) - LiveAgent Team
Tamara W.
Real Estate, 5,001-10,000 employees
Used monthly for 6-12 months
Review source
Share this review:
I love the ease of being able to resolve an issue without call and wait time.
Sometimes the automation takes some time to get through to a "live" chat.
Hello Tamara! We happy to hear that you love the ease of resolving issues with LiveAgent! We strive to make our platform as user-friendly as possible, and it's great to know that it's helped you save time and avoid wait times. Thank you for choosing LiveAgent, and for taking the time to share your positive experience. :) - LiveAgent Team
Verified reviewer
Legal Services, self-employed
Review source
Share this review:
We have been looking for a flexible live chat solution to advice visitors that arrive at our website. Due to the sensibility of the data of our visitors, we could only consider self-hosted solutions. Among them, the all-in-one helpdesk solution of Live Agent was very convincing.
Bundle different helpdesk channels in Live Agent: Live chat, e-mail support, knowledge base, customer portal, ticket system. Easy-to-use setup of live chat buttons, flexible to integrate and to adapt into the website. Self-hosted solution supported.
Live Agent is primarily designed to be used in conjunction with the integrated ticket system. When using an already existing external ticket system, no specific interfaces are foreseen to interconnect the live chat solution with other external ticket systems. However, an external ticket system may poll tickets from Live Agent via REST-API calls so that an interface may be built.
Verified reviewer
Hospitality, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Live Agent is the Best available Software in the Market for all kind of Live Chat , ticketing features & Help Desk in your website for better user engagement & user experience. It has best features & modules for live chat & instant messaging.
The User interface of the software need to be improved
Hello There! Thank you for your review! :) The UI is being impoved with almost every iteration / update. If you have any feedback or see any particular areas for improvements, feel free to drop us a message via chats or email. We are thankful for any information that will help us to improve LiveAgent for our customers. - LiveAgent Team
Andrigo F.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Very good. If you need live chat for support, i really recommend it.
Livechat made my life easier since i've implemented it on my company. My team now is more responsive than ever and my custommers are happy!
I don't think i've found something negative about Livechat yet.
Hello Andrigo! Thank you for your 5-star review! Happy to have you with us :) - LiveAgent Team
Adeniyi A.
Leisure, Travel & Tourism, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.
Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.
Hi Adeniyi, thank you for your positive feedback! If you ever need assistance or have suggestions, feel free to reach out. We’re here 24/7 to help you. - The LiveAgent Team
Raul F.
Retail, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
I use in a daily base to offer live chat in the site, handle social media questions. I know that some people really appreciate to have live chat option, or an easy way to communicate. Ah, also their customer support is great. I am happy with Live Agent.
I have an small firm of e-commerce. Just 2 persons. We do some social media advertising or just organic publications. I am amazed how some persons believe an expect an answer from every comment that they make on one of our posts, even when it is some months old post. Placing there questions about shipping, stock, prices, etc. Before this software I just missed those messages. Now I can answer very promptly, and generate orders. Plus has a ticketing system with the emails, can send an email notification of new offline messages, etc. Plus a good chat function where I can see where the person is in the site.
What I like the less is the design of the form that loads in the page. Right now most site have a much simpler design, and specially more friendly. More like a whatsapp chat style. Here is different. The good point is that is very customizable in terms of colors, even gradient look that give a nice and futuristic style. I have also heard complains about the mobile app. The good news is that it is so complete in terms of functions and easy to use when set up, that for me was worth the investment.
Hello Raul, thank you very much for your review. We are happy for every nice word, Have a nice day :)
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