Prestavi Reviews

Intuitive and clean software! Easy to understand from a managerial perspective as well as agent perspective. They employ innovative ideas in this software that are not found in other competitors such as Zingtree. It greatly helps in routing our agents through call scripts. As a QA Manager, reports are easy to review and insure quality. By design, there is little error your agent can make when using this software. From guiding the conversation of a call, to sending caller info through the correct channels, Compass keeps us on track and accurate.

Still working out some small initial kinks and adding features, but this has in no way diminished the quality of their product.

Prestavi has been great for our company and has integrated seamlessly into our workflow. Support from the developers is always prompt and friendly. Prestavi was easy to learn and helps our agents navigate complicated calls with ease and efficiency.

I have no complaints about Prestavi! So far it has proven to be very customizable and we enjoy coming up with ways to tailor it further for our company's use.

Prestavi has helped my team to process our information collection a lot faster without making mistakes. Besides that Prestavi is really easy to use and has a nice looking UI. I didn't need to look into a lot of documentation before I could get started.

I encountered some bugs while using Prestavi. Luckily their support team has helped me with these issues. Besides that, I can't think of anything I didn't like about Prestavi.

- easy to navigate - customizable fields to fill out with call information - CUSTOMER SUPPORT: A+++ - tons of helpful features and integrations

- some bugs here and there, but they were always fixed instantly after reaching out to Compass

One of my favorite things about Compass is how simple and intuitive it is to use. A user doesn't need an entire tutorial to teach them the ropes---all one has to do to learn the software is to log on and start working.

The site will occasionally crash & bugs will surface here and there, but when they do, they are addressed almost immediately.

Simply put, it makes doing my job significantly easier. There is far less I have to fiddle with to get the job done and this has led to better productivity and work speed as well as less of a hassle overall.

While not necessarily a con, I am excited to see the new ways Prestavi can ensure that our job can be done to the fullest capacity with as few hurdles to jump through as possible. By the looks of things, it will only get better from here.

Clean interface, easy to onboard our Customer Support team on to, much better than alternatives like Zingtree we've tried in the past.

We honestly haven't experienced anything I'd call a con. We've provided some feedback for what would be useful features, many of which have appeared in updates!

It is very user friendly and allows me the flexibility to do with it exactly what I need. Very easy to use.

Integration was not difficult, support is helpful, and it is easy to use. I don't have anything negative to say.

Compass is incredibly user friendly and constantly evolving and being improved upon. I couldn't imagine doing my job without it. Because of the interactive workflow and nature of the software, it helps me stay on task and engaged with my work.

The layout can be somewhat confusing for new or less experienced users.

This software makes it easy to enter and store client information.

There are some glitches with loading all of the needed information sometimes.

Prestavi allows me to smoothly work through information collection and allows me the ease of only seeing field that are required.

The only negative I have seen is how easily it is to mistakenly send a form with the check box.

This software allows more efficiency with submitting forms with minimal technical issues.

There is nothing i would change about this software.

It's simple and quick. Very easy to navigate.

I love it. I think it's going great especially considering that it's so new.

I like how user-friendly Prestavi is. I had no issue learning how to navigate the site.

I can't think of anything negative about Prestavi.