Connect First Pricing Plan & Cost Guide

Connect First

Omni-channel cloud contact center

4.41/5 (34 reviews)

Connect First Pricing

Starting from: $170.00

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

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View Pricing Plans Free Trial

Competitors Pricing

UseResponse

Pricing model: One-time License
Free Trial: Available (No Credit Card required)

HelpOnClick Live Chat Software

Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ilos

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available

Olark live chat

Starting from: $17.00/month
Pricing model: Freemium, Subscription
Free Trial: Available

Pricing Comparison

How does Connect First compare with other Customer Service & Support apps?

Subscription plan?

Connect First



98% of apps offer a
subscription plan

Free trial?

Connect First



87% of apps have a
free trial

Freemium plan?

Connect First



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Connect First Pricing Reviews

Pros
  • Very easy to use, from a management/reporting perspective. I also enjoy working the such a high caliber of people AND I like the value that I am receiving with this product.
  • Connect First is user friendly! Even for those professionals who may not be the most technically advanced, the common sense operational format makes this a tool that is both effective and sensible!
  • Both the agent UI and the admin UI are intuitive and user friendly. We consistently train new agents and the overall ease of use makes this software a breeze to train on. Agent and queue set-up are easy and the ability to clone makes the process go quickly. The admin dashboards are easy to customize and make real-time management of agent activity easy to stay on top of. Overall making supervisory and management more efficient. We couldn¿t ask for a better agent and admin experience.
  • Connect First has been a solid partner for us, providing our customers with an innovative diverse product suite. With our customers demanding more real time data, their open API offerings rise to the challenge to meet these demands. The new admin and agent UI are intuitive and allow for the customization of campaigns and security features allowing management to provide views and alerts of real time campaigns and data to the appropriate managers. List management is intuitive and allows for a good workforce management flow. The IVR and Scripting drag and drop solutions allows our customers to easily make real time changes to their solutions without generating additional customer service requests. Web service integrations are easy to setup and manage allowing us to pass the requested data to multiple endpoints. Easy configurations to manage all aspects of campaign, audio , email tfn , did and scheduled tasks. Tons of canned reporting, with the ability to customize and schedule ad hoc reporting to manage any business case.
Cons
  • The internal chat format is a bit cumbersome but still easy to implement among users - it just takes a little getting used to.
  • CRM integration could be made more intuitive. Integration with some pre integrated a third party marketing apps would bring some additional value. Would like to see add ons for some AI and channel integration.
  • That I did not know the soft phone was separate and had to be purchased separately. I also understand this is going to change with the new release. I would also like to be included in future release details so we better understand what is in the works.
  • The new reporting capabilities are fantastic and can be seriously customized. However, new report set-ups are more complicated and less intuitive than their previous reporting capabilities which were more user friendly but had limited customization capabilities.
92%
recommended this to a friend or a colleague

5 reviewers had the following to say about Connect First's pricing:

Lee Heller

Top Notch Hosting System

Reviewed 2016-05-09
Review Source: Capterra

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.

Read the full review


Connect First

Omni-channel cloud contact center

Michael Martin

Connect First made the ease of transitioning to VOIP technology painless and efficient!

Used daily for 6-12 months
Reviewed 2017-06-13
Review Source: Capterra

Cost effective operations of our 2-1-1 Call Center.Connect First is user friendly! Even for those professionals who may not be the most technically advanced, the common sense operational format makes this a tool that is both effective and sensible!

Read the full review


Connect First

Omni-channel cloud contact center

Greg Cogen

There is nothing better than working with a forward thinking company that provides great service!

Used daily for 2+ years
Reviewed 2017-06-13
Review Source: Capterra

Working with a forward thinking company like Connect First as an integrator allowed us to build our business utilizing their underlying technologies. The software allows us to manage multiple customers within the call center and lead management space. Connect First has been a solid partner for us, providing our customers with an innovative diverse product suite. With our customers demanding more real time data, their open API offerings rise to the challenge to meet these demands. The new admin and agent UI are intuitive and allow for the customization of campaigns and security features allowing management to provide views and alerts of real time campaigns and data to the appropriate managers. List management is intuitive and allows for a good workforce management flow. The IVR and Scripting drag and drop solutions allows our customers to easily make real time changes to their solutions without generating additional customer service requests. Web service integrations are easy to setup and manage allowing us to pass the requested data to multiple endpoints. Easy configurations to manage all aspects of campaign, audio , email tfn , did and scheduled tasks. Tons of canned reporting, with the ability to customize and schedule ad hoc reporting to manage any business case.

Read the full review


Connect First

Omni-channel cloud contact center

Jamie Huchko

Happy with Connect First

Used daily for 1-2 years
Reviewed 2017-02-14
Review Source: Capterra

I have been very happy with Connect First, we have been working in it for just a little over a year now. There are a few things we could use, like productivity reports for agents as well as utilization/occupancy reports. We have spent a lot of time with our Account Manager trying to come up with a report and have had no luck. To me, these are standard call center reports that should be accessible in the reporting studio. I would like to commend the support staff, both technical and the Account Manager (Brice Hogan) as they certainly understand the call center business and work with a great sense of urgency! Very easy to use, from a management/reporting perspective. I also enjoy working the such a high caliber of people AND I like the value that I am receiving with this product.

Read the full review


Connect First

Omni-channel cloud contact center

Shelley Murgic

We love the ease of use and the customer support that Connect First provides. Uptime has been 100%!

Used daily for 2+ years
Reviewed 2017-06-22
Review Source: Capterra

The ability to utilize an at-home agent base with all of the bells and whistles provided by an on premise ACD. Ease of use for the agents and admins has been wonderful. Uptime and customer service have been perfect. We get a high quality product that provides value to our services.Both the agent UI and the admin UI are intuitive and user friendly. We consistently train new agents and the overall ease of use makes this software a breeze to train on. Agent and queue set-up are easy and the ability to clone makes the process go quickly. The admin dashboards are easy to customize and make real-time management of agent activity easy to stay on top of. Overall making supervisory and management more efficient. We couldn¿t ask for a better agent and admin experience.

Read the full review


Connect First

Omni-channel cloud contact center