Connect TCM Pricing, Features, Reviews & Comparison of Alternatives

Connect TCM

Telemarketing Campaign Management SaaS for telesales teams

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Connect TCM overview

Connect Telemarketing Campaign Management (TCM) is a specialized SaaS solution for telesales or telemarketing operations. Wholly web-based and accessible via the browser, Connect TCM allows multiple campaigns to be raised and managed simultaneously. Leveraging a questionnaire-based process, linked to a calling list, team agents are able to focus on prioritized, scheduled calls to maximize efficiency. This data can also be distributed between multiple agents, allowing calling lists to be queried in more detail to view contact information, due call backs, reasons for calling and any associated notes. Linked questionnaires are then setup to echo the team’s sales or marketing processes to ensure consistency among agents, feeding the collected information back into the database.

Additional data can also be fed into the system via spreadsheet or from Salesforce with API integration, while reporting and email facilities are built-in. Reports are generated automatically or manually within clicks, providing useful statistical visualizations relating to conversions, campaign effectiveness, agent performance and more. Connect TCM can be linked to an existing telephone system and where suitable, VoIP telephony setups to add preview or click to call functionality.
www.connect-tcm.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
Connect TCM screenshot: Connect TCM showing associated email fulfilment and escalationsConnect TCM screenshot: Connect TCM showing associated questionnairesConnect TCM screenshot: Connect TCM showing associated structured calling listConnect TCM screenshot: Connect TCM showing dashboard running on Mac computerConnect TCM screenshot: Connect TCM showing multiple campaign managementConnect TCM screenshot: Connect TCM showing performance reportingConnect TCM screenshot: Connect TCM showing structured telemarketing calls

Connect TCM reviews

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Connect TCM pricing

Pricing options
Subscription
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Pricing only available on quote request.

Connect TCM features

API
Contact History

Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Additional information for Connect TCM

Key features of Connect TCM

  • Manage multiple campaigns across multiple agents
  • Track gross profit and loss on every campaign
  • Structured call lists with call back date & priority filters
  • Customizable questionnaire-based sales approach
  • Integrates with telephone or VoIP telephony systems
  • Import contacts via Excel spreadsheet or CSV file
  • Send templated emails instantly from questionnaire answers
  • Live wall-boards and performance visualizations
  • Detailed contact notes including call history
  • Web-hosted solution with customer database support
  • Call reports on agent rate and conversions
  • Campaign reporting against key performance indicators
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Benefits

Connect TCM is designed around a campaign questionnaire-based way of working, linking structured calling lists distributed between multiple telemarketing agents.

Integrates within telephone or VoIP systems to add quick dialing features, while the system itself requires no additional IT being wholly accessible online, via browser.

Import and export data via Excel spreadsheet or .CSV files and generate a range of reports based on campaign KPI’s within clicks.

Questionnaire answers can be clicked to send template-ready emails to a prospective contact, or sales leads or appointments raised for a sales agent.

Structured calling lists are priority filtered, logging call back due dates and linked notes to track a detailed contact history.