Additional information for Connect TCM
Key features of Connect TCM
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- Manage multiple campaigns across multiple agents
- Track gross profit and loss on every campaign
- Structured call lists with call back date & priority filters
- Customizable questionnaire-based sales approach
- Integrates with telephone or VoIP telephony systems
- Import contacts via Excel spreadsheet or CSV file
- Send templated emails instantly from questionnaire answers
- Live wall-boards and performance visualizations
- Detailed contact notes including call history
- Web-hosted solution with customer database support
- Call reports on agent rate and conversions
- Campaign reporting against key performance indicators
Connect TCM is designed around a campaign questionnaire-based way of working, linking structured calling lists distributed between multiple telemarketing agents.
Integrates within telephone or VoIP systems to add quick dialing features, while the system itself requires no additional IT being wholly accessible online, via browser.
Import and export data via Excel spreadsheet or .CSV files and generate a range of reports based on campaign KPI’s within clicks.
Questionnaire answers can be clicked to send template-ready emails to a prospective contact, or sales leads or appointments raised for a sales agent.
Structured calling lists are priority filtered, logging call back due dates and linked notes to track a detailed contact history.