App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ConSol CM/Customer Service Logo

ConSol CM/Customer Service

Customer service and help desk software

see alternatives

(0)

ConSol CM/Customer Service Pricing, Features, Reviews and Alternatives

ConSol CM/Customer Service FAQs

Q. What type of pricing plans does ConSol CM/Customer Service offer?

ConSol CM/Customer Service has the following pricing plans:
Starting from: €529.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

See free alternatives

Q. Who are the typical users of ConSol CM/Customer Service?

ConSol CM/Customer Service has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

See alternatives

Q. What languages does ConSol CM/Customer Service support?

ConSol CM/Customer Service supports the following languages:
English, German

See alternatives

Q. Does ConSol CM/Customer Service support mobile devices?

ConSol CM/Customer Service supports the following devices:
Android, iPad, iPhone

See alternatives

Q. Does ConSol CM/Customer Service offer an API?

Yes, ConSol CM/Customer Service has an API available for use.

See alternatives

Q. What level of support does ConSol CM/Customer Service offer?

ConSol CM/Customer Service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

See alternatives

ConSol CM/Customer Service product overview

Price starts from

529

/user

Per month

What is ConSol CM/Customer Service?

ConSol/CM Customer Service is a help desk solution designed to help businesses of all sizes with cross-channel customer support operations. The software can be adapted to individual needs and integrated into existing company systems via flexible interfaces.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Live Online
Documentation
In Person

Not sure about ConSol CM/Customer Service? Compare it with a popular alternative

ConSol CM/Customer Service logo

ConSol CM/Customer Service

5.0
(3)

Starting from

529

/user

Per month

Free plan
Free trial
Pricing range

Starting from

14.99

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

ConSol CM/Customer Service pricing information

Value for money

5.0

/5

3

Starting from

529

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ConSol CM/Customer Service features

Functionality

4.3

/5

3

Total features

61

3 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Multi-Channel Communication
Activity Dashboard
Reporting & Statistics
Alerts/Escalation

Functionality contenders

ConSol CM/Customer Service users reviews

Overall Rating

5.0

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

Overall rating contenders

RB
AvatarImg

René B.

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Eine Lösung für unseren gesamten Kundenservice

Reviewed 2 years ago
Pros

Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde.

Cons

Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde.

Showing original review in German. See translation

VF
AvatarImg

Vanessa F.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Vielseitiges Programm

Reviewed 2 years ago

Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet.

Pros

Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig.

Cons

Das Reporting könnte verbessert werden.

Showing original review in German. See translation

GK
AvatarImg

Gerd K.

Business Supplies and Equipment, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse

Reviewed 2 years ago
Pros

- Anpassbar an viele Unternehmensprozesse - Integration in zahlreichen Unternehmensbereichen - arbeiten auf einheitlicher Datenbasis - gute Anbindung an andere IT-Systeme des Unternehmens - schnell erlernbarer Umgang mit dem System - systemgestützte Workflows fördern vereinheitliche Prozesse - ermöglicht das Umsetzen sehr individueller Prozesse - ausgeprägte/r Kundenorientierung und -service

Cons

Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt.

Showing original review in German. See translation

Common ConSol CM/Customer Service comparisons

Related categories