iTouchVision Consumer Goods Support your customers 0 reviews 1,993 Alternatives to iTouchVision Consumer Goods
Explore a recommended list of iTouchVision Consumer Goods alternatives for your business in 2020. Compare alternatives to iTouchVision Consumer Goods side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
100% customizable, ready-to-use loyalty platform.
Powerful Promotion Engine for Enterprises
Customer loyalty tool for managing gift cards and discounts
Customer loyalty solution for enterprises
Your Hassle Free Loyalty Manager
Net Promoter Score & customer feedback collection
What users mention about Retently See all reviews I felt good about how my customers thought of my business, but it was wonderful to see it in print. There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
Loyalty, Referrals and Rewards for Online Businesses
Leading Cloud-Based Community Platform
What users mention about Higher Logic See all reviews Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent. The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there. There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents.
The pioneer and market leader in Experience Management
What users mention about Medallia See all reviews The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Customer marketing platform
What users mention about Annex Cloud See all reviews Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. They are easy to work with, very customer responsive, and an excellent business partner.
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it. This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience.
Providing Loyalty and Marketing for 15,000 Local Businesses
What users mention about FiveStars See all reviews This program is super easy to use. I love being able to keep track of my customers purchases, and reward them for their loyalty. What I like most about Fivestars is the ease to which I can get loyalty bonuses and connect to different stores that I may not have known about previously. My overall experience with Fivestars has been amazing. I love that products give me the opportunity to save money at places that I frequent often.
Suite of tools for brand management
Rebate and loyalty program management software
Business marketing software for small businesses
What users mention about Revetize See all reviews Overall, we're very happy with Revetize and have had an excellent return on investment. Our contact and customer communication have really improved and we seeing a lot more leads and referrals. The customer service is outstanding and I always feel like they truly value us as a client. We have also seen many great results getting more and more reviews because of Revetize. Great software for keeping in contact with your customers. The team over at Reva Ty’s is very responsive and helps with everything from small questions to uploading your customer list for you.
Customer Loyalty & Marketing Platform
What users mention about TapMango See all reviews We use TapMango as our loyalty program because out current CRM does not have one with a lot of features. Our clients found it pretty easy to use, which is great. TapMango has helped us maintain our loyalty program with different types of promotions. We really enjoy the easy to use interface and great customer service. The new development Tapmango has implemented over the last 6-8 months has been amazing. M super happy with all the features like review boost and ordering via app.
Reputation marketing with reviews, social & SEO tools
What users mention about NiceJob See all reviews Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us. Nice Job integrates perfectly with my scheduling software so it makes receiving reviews very easy. Customer Service is top notch. Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
Create your own community app. No coding required.
What users mention about Disciple See all reviews If you're looking for the functionality they offer, this is a clear winner. Software is stable and simple. My experience with disciple media was top-notch. Their team is a fantastic group of people, extremely helpful and very knowledgeable. Value is great and the customer support if very very strong. More than I would have expected given the price.
Inventory & warehouse management software
What users mention about Infoplus See all reviews Overall I had a great experience with Infoplus and would recommend them to anyone looking for a technologically advanced and reliable system. Ability to provide customers with high-end and reliable customer portal experience. Ability to seamlessly integrate with prospects that show interest in our company (A huge selling point). Not only that, but having the system be reliable for them is an asset that cannot be overstated.
All in one cloud-based ERP & Inventory Management for SMBs
What users mention about Kechie See all reviews With Kechie, the cost savings is significant while we also can satisfy our company needs. Customer service is top notch with Kechie from the top down. As well as the software being easy to use the support is extremely helpful and responsive. Easy to use, extraordinary support, comprehensive and great value for money.
Warehouse management tool for medium to large sized firms
Integrated enterprise resource planning (ERP) solution
What users mention about Aquilon ERP See all reviews The software is very reliable and customizable to our needs. On top of that, the support team is very helpful, experienced and responsive. Outstanding and responsive customer support. Customization requests are well responded to and implemented in a timely manner. What impressed me most (and continues to impress me) is the way Aquilon integrates with an operation.
Connected business. Delivered.
What users mention about Acumatica Cloud ERP See all reviews Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good. The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget. Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.
ERP Software for Food Distributors
What users mention about entree See all reviews Being able to get programs built to our needs is very important to us. I have recommended this system to other distributors and would continue to recommend NECS. They have great customer service. The inventory program is great, as are the purchase orders, etc. I always enjoy working with the vendor. They take very good care of us.
Food distribution software for small to medium businesses
Configurable Fixed Asset Tracking Software & Apps
What users mention about Asset Panda See all reviews We were looking for a system that is flexible and adaptable and easy to implement. The price was right and the support provided by Asset Panda was amazing. The team members I worked with were superb. The support staff were terrific and I would highly recommend this product to anyone needing to track just about anything. We love that our governance team can check our compliance with ease and finance and see all our assets and get rid of age word document asset lists. Our HR team and check what equipment our staff has.
Load optimization solution for logistics professionals
Web-based ERP solution for SMBs and enterprises
Software for importers & wholesale distributors
What users mention about VISCO See all reviews The friendliness of the customer service reps. They are always nice and willing to help. The system is very easy to understand. The support staff is by far the BEST that i have ever had an opportunity to work with. The software is easy to use and user friendly, the vendor is always helpful when we have any questions or issues. We always get a quick response when we send emails or even call in for help. What users mention about Sage X3 See all reviews It's difficult to determine cause of some issues and error messages can be cryptic, requiring us to contact support in many cases, even for seemingly simple problems. Product is user friendly and locally built considering norms of Indian Government. Services of the company is outstanding. What I liked the most is the versatility it has to adapt to the needs of any type of business, a great alternative for ERP.
Customizable accounting software with inventory tracking
What users mention about AccountMate See all reviews Great for whenever you get audited, solid training and support documentation, good reporting. There are plenty of online videos and fact sheets to help with training on the different modules. The customer service is fantastic. Accountmate is an excellent mid-level accounting software that is extremely flexible. It is well worth the money to have in-house programability.
Cloud-based inventory management for mid-sized business
What users mention about LOCATE Inventory See all reviews Locate is continually rolling out improvements and additional capabilities, their customer service is responsive, pleasant and truly helpful. We feel like this is a platform that will grow with us. Locate is radically different - better, IMO - from any other inventory/order management platform in it's class and a great value for the money. Ve already recommended LOCATE to two other clients, and will continue to do so. They care about their clients, and keep improving their software.
The World’s Leading, Most Deployed Cloud ERP Solution
What users mention about NetSuite See all reviews We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing. While this is not about the software, Oracle has been hiking up prices for the past few years, to the point that it's gotten costly. It might be a relevant barrier for smaller companies. Overall its good as in it does what it needs to do, and then some. It's useful but feel at times we are only touching the capabilities of this software other then really utilizing it.
Cloud-based business management software
What users mention about Sage 300cloud See all reviews Lack of restriction on Stock Warehouse selection during Order Processing-- There is l no control in place to restrict users to access stocks in specific system warehouse that they are assigned. I like the report setup and the ability to customize reports for different groups with out alot of hassle. Also Acumen does our support and they are fantastic when needed. The transactions from multiple currencies is a great advantage for the organizations who are engage in different types of currency for their operations.
Order management software for handling inventories & sales
Ship smarter, better, faster, cheaper.
#1 inventory management software for QuickBooks
What users mention about Fishbowl See all reviews Have been using Fishbowl for about 8 months now and when there is something I can't figure out or need help with the chat help is always there and does a good job. He is great about explaining things when their is an issue. He is always polite and ready to help. Only way we caught error was due to our KPI’s being so out off. Does not work with Amazon.
Cloud ERP / MRP runs your ENTIRE business - soup to nuts !
What users mention about BizAutomation See all reviews Amazing value for the functions and capability of the software. Lower costs, better reporting, better support and the ability to customize documents to suit our business. BizAutomation was easy to learn and use for our business. I do the bookkeeping and it was a good system.
Inventory & Order Management System w/QuickBooks Integration
B2B eCommerce Solution to Receive & Process B2B Orders Fast
What users mention about B2B Wave See all reviews The help desk is exceptional and very patient with good clear explanations on how to use an area or expand what we can do with an area. The only bad thing is being charged per 1,000 SKU's restricts you wanting to put too much on there, possibly restricting sales. The product is relatively intuitive to set up and use; the integration with QuickBooks worked seamlessly. The support has been superb.
Single, Unified B2B + B2C Ecommerce Solution
What users mention about NetSuite SuiteCommerce See all reviews It is a complicated tool, so there are lots of specific steps you have to follow or you could accidentally mess something up. Inventory Management -Excellent. Customer Support in these areas are great. Thanks to the powerful web tools delivered by NetSuite our web store traffic increased 40% and sales increased 30% year-over-year.
The Shipping Software with the Most 5-Star Reviews
What users mention about ShipStation See all reviews The Shipstation team themselves are real joy to work with with excellent customer service. Shipstation is great and has genuinely solved a lot of our issues with regards to order fulfilment. The only con is horrible support, it is impossible to talk to a human. It's not right to leave you hanging with a problem for hours, it just isn't right. ShipStation provides an incredibly affordable and reliable shipping software platform with nice options for customizing user view, email templates, and reports.
100% Cloud-based ERP for small & mid-sized businesses.
What users mention about Ecount ERP See all reviews Could be more friendly and a better design...at the end this does not matter as what we want is the result. This software is very good, it is very customizable, and has the ability of being on the go. It can be a little robust while setting up but after all the information is ready in the system. Actually, is not the program but the CUSTOMER SERVICE that they have. They are super polite, nice and willing to help.
Web-based reservation & accommodation management
What users mention about Little Hotelier See all reviews No alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
Fleet management software for transportation industry
What users mention about Dossier Systems See all reviews Dossier support team is fantastic - they have a great team. The information needed for upper management is all there at all times. I have been using this software for 14 Years and Love it. One of the greatest things is that they keep up with the ever changing technology. The online program is very user friendly, very secure and can be accessed from anywhere which is very handy if traveling or out of the office.
Web-based Order Management system integrated with QuickBooks
What users mention about Now Commerce See all reviews The software is very user friendly and the customer support is outstanding. Every small business should be using Now Commerce. Everything about this product is amazing, it's like the developers were in my head and designed this software just for us. The online ordering tool we have been desperate to find for years.
The leading multi-carrier eCommerce shipping platform
What users mention about Shippo See all reviews The overall experience is great for someone like me who needs a system that is there when I need it but not a drag on expenses when the volume is down. Great for the small business ownes. It was my first time using the service and I was a little confused. I was unable to get a refund for the accidental shipping label I printed. The description is accurate, love the free account option for small business as well as shipping discounts. It was easy to set up my company and choose the plan that would work best.
Complex Logistics Made Simple
Multi-channel eCommerce software
Enterprise resource planning tool for retail & distribution
Knowledge management platform
What users mention about SABIO See all reviews The extremely good Usability - its a really help in daily business. And the cooperation with sabio is pragmatic, fast, easy and smart. Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Easy to integrate and good care during the implementation phase.
Ada is an easy to use customer support automation platform.
Live chat software for websites
What users mention about ProProfs Chat See all reviews Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly. I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.
Free Live Chat Software with Unlimited Agents and Chats
What users mention about Comm100 Live Chat See all reviews We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software. It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews Would be great to have a more comfortable diagnostics and software deployment tracking. Maybe ability to see if other software is connected to a license without remote connection. This software is one of the best that I found on the market, it has all the important features so you can give your customers a professional support. The price/features ratio is the best. We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews I like the fact that the website its pretty straight forward on what you need to do. But it would be great to see a video on how to do things on the software that most people aren't aware of. Never reloads, no one wants to use it, we lack most of the main functionalities that other companies have, they rolled it out too soon. The program is horrendous. I love how easy it is to store and navigate my files. I used this for business purposes and happy with the cloud.
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls. They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake. I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
AI-powered customer engagement platform
What users mention about Bold360 See all reviews Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. I like being able to send GIFs, they make the conversation more fun and similar to texting. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Unified customer service platform
What users mention about Kayako See all reviews Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles. Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions. Good features, good support, meets our needs. Has been very reliable for our needs.
Service-first CRM company that builds support & sales tools
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
The #1-rated Business Messenger for customer relationships.
What users mention about Intercom See all reviews The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface. Their knowledge base functionality is great, and the look and feel of it can be customized to best help customers. It has some great features such as the reporting and also saved responses and answers to help streamline communication between agents and customers.
The only ITSM solution built on the Jira platform
What users mention about Jira Service Management See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Call center CRM-integrated software
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list.
IT service desk and asset management solution
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
AI-based customer service management solution
Help desk and customer service solution
What users mention about Gorgias See all reviews Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users. Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Returns management and product service tracking solution
What users mention about RenewityRMA See all reviews We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Artificial Intelligence-based knowledge management solution
Help desk and ticketing solution for customer service