iTouchVision Consumer Goods vs Gnatta Comparison

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Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features16
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Communication Management
  • Compliance Management
  • Contact History
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Email Integration
  • Email Notifications
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Gift Card System
  • History Tracking
  • IVR / Voice Recognition
  • Issue Management
  • Issue Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Ratings & Reviews
  • SLA Management
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management
  • Total features38
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Communication Management
  • Compliance Management
  • Contact History
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Templates
  • Email Integration
  • Email Notifications
  • Email Templates
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Follow-up Scheduling
  • Gift Card System
  • History Tracking
  • IVR / Voice Recognition
  • Issue Management
  • Issue Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Metrics
  • Ratings & Reviews
  • SLA Management
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. Gnatta

See how iTouchVision Consumer Goods and Gnatta stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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