iTouchVision Consumer Goods vs HappyFox Chat Comparison

Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(16)

5

4

3

2

1

12

3

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Pros

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.
The best live chat I've used, great features included in the free version.
New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

Cons

Cons

Fatal issue on Android and they couldn't fix it in 30 days.
Missing - Cobrowsing; Push-pages, remote screenshots.
They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features16
  • API
  • Approval Process Control
  • Automatic Notifications
  • Chat
  • Compliance Management
  • Contact History
  • Customer Complaint Tracking
  • Customer History
  • Customizable Templates
  • Email Templates
  • Feedback Collection
  • Follow-up Scheduling
  • Gift Card System
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • SLA Management
  • Template Management
  • Website Integration
  • Total features6
  • API
  • Approval Process Control
  • Automatic Notifications
  • Chat
  • Compliance Management
  • Contact History
  • Customer Complaint Tracking
  • Customer History
  • Customizable Templates
  • Email Templates
  • Feedback Collection
  • Follow-up Scheduling
  • Gift Card System
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • SLA Management
  • Template Management
  • Website Integration

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations24
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. HappyFox Chat

See how iTouchVision Consumer Goods and HappyFox Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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