iTouchVision Consumer Goods vs HelpCrunch Comparison

Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

133

27

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Pros

M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Cons

Cons

The upsell pricing is a big problem as the pricing from one to plan to other differs a lot and the main problem is integrations are lacking.
It was a little confusing to begin with but after a little bit of practise it became very familiar.
The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features16
  • API
  • Action Management
  • Applicant Tracking
  • Approval Process Control
  • Auto-Responders
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Templates
  • Data Import/Export
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • Geotargeting
  • Gift Card System
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Personalized Profiles
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Software Development Kit
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Template Management
  • Third Party Integration
  • User Defined Attributes
  • Widgets
  • eCommerce Integration
  • Total features68
  • API
  • Action Management
  • Applicant Tracking
  • Approval Process Control
  • Auto-Responders
  • Automated Sales
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • Campaign Management
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Templates
  • Data Import/Export
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • Geotargeting
  • Gift Card System
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Personalized Profiles
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Software Development Kit
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Template Management
  • Third Party Integration
  • User Defined Attributes
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. HelpCrunch

See how iTouchVision Consumer Goods and HelpCrunch stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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