iTouchVision Consumer Goods vs ngDesk Comparison

Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.5

(11)

5

4

3

2

1

8

1

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Pros

I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.
It's completely free which is amazing and the website says it continues to be free.
Undoubtedly, it's an easy to access ticketing tool. Impressed with its smooth navigation which is user friendly.

Cons

Cons

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
Every week or day we have a new problem. Also the support is very bad.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features16
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Auto-Responders
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Compliance Management
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Document Storage
  • Email Integration
  • Email Templates
  • Engagement Analytics
  • Filtered Views
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Rules-Based Workflow
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Workflow Management
  • Total features31
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Auto-Responders
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Compliance Management
  • Contact History
  • Custom Fields
  • Customer Complaint Tracking
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Document Storage
  • Email Integration
  • Email Templates
  • Engagement Analytics
  • Filtered Views
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • HIPAA Compliance
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Rules-Based Workflow
  • SLA Management
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. ngDesk

See how iTouchVision Consumer Goods and ngDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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