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iTouchVision Consumer Goods vs RenewityRMA Comparison

Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.9

(10)

5

4

3

2

1

9

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Our business has a rigorous technical service depot where we like to track some items that are very product-specific.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Customer service is excellent. The team at Renewity is motivated to get the system performing just how the customer needs it to.

Cons

Cons

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
RenewityRMA propelled us so far forward that it is hard to believe where we were before.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features16
  • Alerts / Escalation
  • Approval Process Control
  • Assignment Management
  • CRM Integration
  • Case Management
  • Charting
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact History
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • History Tracking
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Progress Reports
  • Quote Management
  • Request Assignment
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Workflow Management
  • Total features39
  • Alerts / Escalation
  • Approval Process Control
  • Assignment Management
  • CRM Integration
  • Case Management
  • Charting
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact History
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Filtered Views
  • Follow-up Scheduling
  • Forms Management
  • Gift Card System
  • History Tracking
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Channel Management
  • Progress Reports
  • Quote Management
  • Request Assignment
  • Returns Management
  • Rich Text Editor
  • Role-Based Permissions
  • SLA Management
  • Self Service Portal
  • Status Tracking
  • Support Ticket Management
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. RenewityRMA

See how iTouchVision Consumer Goods and RenewityRMA stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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