iTouchVision Consumer Goods vs SolarWinds Take Control Comparison

Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

SolarWinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.3

(15)

5

4

3

2

1

7

5

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Pros

Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
Ease of connecting to clients. Ability to see who is logged in and where they are on our network.

Cons

Cons

When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem.
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. His functionality really should be integrated into N-Central.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features16
  • API
  • Approval Process Control
  • Auditing
  • Chat
  • Chat Transcript
  • Compliance Management
  • Contact History
  • Customer Complaint Tracking
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Email Templates
  • Event Logs
  • File Transfer
  • Follow-up Scheduling
  • Gift Card System
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Permission Management
  • Productivity Reporting
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • SLA Management
  • Template Management
  • User Management
  • Total features15
  • API
  • Approval Process Control
  • Auditing
  • Chat
  • Chat Transcript
  • Compliance Management
  • Contact History
  • Customer Complaint Tracking
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Email Templates
  • Event Logs
  • File Transfer
  • Follow-up Scheduling
  • Gift Card System
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Permission Management
  • Productivity Reporting
  • Remote Access
  • Remote Control
  • Request Assignment
  • Request Routing
  • SLA Management
  • Template Management
  • User Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. SolarWinds Take Control

See how iTouchVision Consumer Goods and SolarWinds Take Control stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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