iTouchVision Consumer Goods vs Supportbench Comparison

Overview

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven,...

Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£89.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.5

(17)

5

4

3

2

1

12

2

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Pros

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
The best part of Supportbench is the help I have received from representative at Supportbench.

Cons

Cons

There are no webhooks at the time of this review, however, I'm told they are on the roadmap.
Specifically, we have over 150 rental vehicles out in one particular fleet with no centralized repository for service requests.
You can miss replies to already existing cases. Notifications are not good enough.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features16
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Approval Process Control
  • Automatic Notifications
  • Calendar Management
  • Compliance Management
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard Creation
  • Email Integration
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Calendar
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gift Card System
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Forums
  • Project Time Tracking
  • Project Workflow
  • Queue Manager
  • Real Time Analytics
  • Real Time Notifications
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Template Management
  • Timer
  • Widgets
  • Workflow Management
  • Total features45
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Approval Process Control
  • Automatic Notifications
  • Calendar Management
  • Compliance Management
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard Creation
  • Email Integration
  • Email Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Event Calendar
  • Event Triggered Actions
  • Follow-up Scheduling
  • Gift Card System
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Forums
  • Project Time Tracking
  • Project Workflow
  • Queue Manager
  • Real Time Analytics
  • Real Time Notifications
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Template Management
  • Timer
  • Widgets
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Consumer Goods vs. Supportbench

See how iTouchVision Consumer Goods and Supportbench stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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