contactSPACE Features

contactSPACE

Intuitive cloud contact center software solution

5.0/5 (4 reviews)

contactSPACE Feature Summary

  • Live agent statuses
  • Call monitoring
  • Real-time performance dashboards
  • Campaign creation wizards
  • CRM integrations
  • Guide/coaching interfaces
  • Configurable dialling preferences
  • Advanced filters
  • Multichannel communication
  • Interactive voice response (IVR)
  • Automated agent
  • Live chat
  • Email & SMS communication
  • Listen, whisper & barge functionality
  • Contact data import
  • Skills-based routing
  • Call recording
  • Call reporting
  • Interface designer
  • Audit trail
  • Inbound number routing
  • Call queues

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Competitor Feature Comparison

contactSPACE Feature Reviews

4 reviewers had the following to say about contactSPACE's features:

Hayley Montgomery

ContactSpace has been our cloud telephony solution for 12 months. Dynamically linked to SalesForce.

2016-04-15

+ Plays well with others; API connectors between ContactSpace and ScalesForce are reliable and improve real time information management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Richard Garnett

A dream for a dialler manager

2015-11-05

I've worked in contact centres for around a decade and nothing i have used has been as intuitive and fluid to use as contactSPACE, from building a campaign to analysing your data, every step is built around ease of use and giving you clear cut reporting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hayley Harvey

The contact centre solution that changed the way my work flows

2016-04-18

I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Adam Soper

Fast, efficient platform, very easy to use

2017-08-03

Pros

I like it how is so easy to set up through the wizard.

Cons

We found it just works! Very easy, and our agents love it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more