contactSPACE Features

contactSPACE

Intuitive cloud contact center software solution

4.82/5 (11 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Appointment Management
Appointment Scheduling
Archiving & Retention
Auction Management
Audit Trail
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Campaign Segmentation
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Donation Tracking
Donor Management
Email Management
Email Marketing
Email Templates
Event Management
FCC Compliance
FTC Compliance
For Nonprofits
Gift Matching Management
Grant Management
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Local Caller ID
Manual Dialer
Mobile Giving
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Online Giving
Outbound Call Center
Payment Processing
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Pledge Management
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Receipt Management
Recording
Recurring Giving
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Status Tracking
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
VoIP
Voice Customization
Voice Mail
Volunteer Management
Workflow Management
Workforce Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Appointment Management
Appointment Scheduling
Archiving & Retention
Auction Management
Audit Trail
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Campaign Segmentation
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Donation Tracking
Donor Management
Email Management
Email Marketing
Email Templates
Event Management
FCC Compliance
FTC Compliance
For Nonprofits
Gift Matching Management
Grant Management
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Local Caller ID
Manual Dialer
Mobile Giving
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Online Giving
Outbound Call Center
Payment Processing
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Pledge Management
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Receipt Management
Recording
Recurring Giving
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Status Tracking
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
VoIP
Voice Customization
Voice Mail
Volunteer Management
Workflow Management
Workforce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Answering Machine Detection
Appointment Management
Appointment Scheduling
Archiving & Retention
Auction Management
Audit Trail
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Campaign Segmentation
Chat/Messaging
Computer Telephony Integration
Contact Database
Contact Management
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Donation Tracking
Donor Management
Email Management
Email Marketing
Email Templates
Event Management
FCC Compliance
FTC Compliance
For Nonprofits
Gift Matching Management
Grant Management
IVR / Voice Recognition
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Local Caller ID
Manual Dialer
Mobile Giving
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Online Giving
Outbound Call Center
Payment Processing
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Pledge Management
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-Time Chat
Receipt Management
Recording
Recurring Giving
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Status Tracking
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
VoIP
Voice Customization
Voice Mail
Volunteer Management
Workflow Management
Workforce Management
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contactSPACE Feature Reviews

11 reviewers had the following to say about contactSPACE's features:

Chris J.

Fantastic Outbound Solution

2019-11-27

Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.

Pros

Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.

Cons

Report and dashboard customisation limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aparna K.

Easy to use Software

2020-03-22

But the support staff stepped in and responded to our queries very well.

Pros

We haven't tried integration with RE NXT yet, but are looking forward to it.

Cons

The reporting and dashboards have a huge scope for improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Y.

contactSPACE Review

2019-11-25

They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.

Pros

The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains.

Cons

There's nothing that sticks out about the software its self that I would say 'I don't like that".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley M.

ContactSpace has been our cloud telephony solution for 12 months. Dynamically linked to SalesForce.

2016-04-15

+ Plays well with others; API connectors between ContactSpace and ScalesForce are reliable and improve real time information management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James L.

WWF-Australia

2020-03-29

Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.

Pros

Moving forward we're looking forward to developing the integration across other systems.

Cons

It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard G.

A dream for a dialler manager

2015-11-05

I've worked in contact centres for around a decade and nothing i have used has been as intuitive and fluid to use as contactSPACE, from building a campaign to analysing your data, every step is built around ease of use and giving you clear cut reporting. The productivity on the call floor increased exponentially and we hit a higher contact rate than we had ever hit using other dialling platforms.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Paul H.

Easy to use CCaaS solution

2019-12-01

Good experience thus far and would recommend ContactSPACE

Pros

Ease of use and ability adapt to a consistently changing business environment

Cons

Could improve the dashboard refresh rate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hayley H.

The contact centre solution that changed the way my work flows

2016-04-18

I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Martyn H.

Tried and tested

2019-12-18

CS is intuitive, simple to use and provides us with visibility on all aspects of our campaigns and agents performance.

Pros

We've been using Contactspace for about 6 years and it is reliable, efficient, flexible for scaling quickly, and is constantly evolving in line with our business needs.

Cons

Nothing. It does everything we need it to, and if we have a new requirement, it is usually added quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris C.

Good System, Unethical Business Operation

2021-08-25

Best to consider the above for small businesses prior to selecting ContactSpace as a service provider.

Pros

System was overall great in terms of functionality.

Cons

Customer Service was unethical and was not applied as per contractual terms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adam S.

Fast, efficient platform, very easy to use

2017-08-03

Pros

I like it how is so easy to set up through the wizard.

Cons

We found it just works! Very easy, and our agents love it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more