CozTel Features

CozTel

Advanced cloud-based call center software

  0 reviews

CozTel Feature Summary

  • Live chat
  • Quality management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Voice broadcasting
  • Automatic call distribution (ACD)
  • Text-to-Speech recognition (TTS)
  • Last agent routing
  • Self-service capabilities
  • Automated customer identification
  • Skills-based routing
  • Customer surveys
  • Queue prioritize updates
  • Built-in database and web services access
  • Call monitoring & reporting
  • Call forwarding
  • Call blocking
  • Call listening
  • Direct calls to voicemails
  • Video calls
  • Integration with CTI and IVR
  • Schedule call back
  • Campaign analytics
  • Time management
  • Call transferring

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (140 other apps)
Activity Dashboard (62 other apps)
Automatic Notifications (65 other apps)
CRM Integration (57 other apps)
Chat (140 other apps)
Contact History (59 other apps)
Customizable Branding (60 other apps)
Customizable Templates (49 other apps)
Email Integration (66 other apps)
Instant Messaging (74 other apps)
Knowledge Base (85 other apps)
Monitoring (62 other apps)
Multi-Channel Communication (61 other apps)
Prioritizing (54 other apps)
Reporting & Statistics (72 other apps)
Social Media Integration (60 other apps)
Surveys & Feedback (64 other apps)
Third Party Integration (75 other apps)
Ticket Management (54 other apps)
Workflow Management (51 other apps)

Competitor Feature Comparison