CozTel Features

CozTel

Advanced cloud-based call center software

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CozTel Feature Summary

  • Live chat
  • Quality management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Voice broadcasting
  • Automatic call distribution (ACD)
  • Text-to-Speech recognition (TTS)
  • Last agent routing
  • Self-service capabilities
  • Automated customer identification
  • Skills-based routing
  • Customer surveys
  • Queue prioritize updates
  • Built-in database and web services access
  • Call monitoring & reporting
  • Call forwarding
  • Call blocking
  • Call listening
  • Direct calls to voicemails
  • Video calls
  • Integration with CTI and IVR
  • Schedule call back
  • Campaign analytics
  • Time management
  • Call transferring

Competitor Feature Comparison

API
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Built-In Database
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analysis
Chat
Contact Management
Customizable Branding
IVR / Voice Recognition
Multi-Language
Predictive Dialer
Productivity Reporting
Progressive Dialing
Quality Control
Reporting & Statistics
Request Routing
Surveys & Feedback
Two-Way Audio & Video
Video Conferencing
Voice Mail
Learn moreCompare App
API
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Built-In Database
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analysis
Chat
Contact Management
Customizable Branding
IVR / Voice Recognition
Multi-Language
Predictive Dialer
Productivity Reporting
Progressive Dialing
Quality Control
Reporting & Statistics
Request Routing
Surveys & Feedback
Two-Way Audio & Video
Video Conferencing
Voice Mail
Visit WebsiteCompare App
API
Activity Dashboard
Auto-Dialer
Automatic Call Distribution
Built-In Database
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analysis
Chat
Contact Management
Customizable Branding
IVR / Voice Recognition
Multi-Language
Predictive Dialer
Productivity Reporting
Progressive Dialing
Quality Control
Reporting & Statistics
Request Routing
Surveys & Feedback
Two-Way Audio & Video
Video Conferencing
Voice Mail
Visit WebsiteCompare App