CrazyCall Features

CrazyCall

Calling App for Customer Service Teams & Sales

4.83/5 (36 reviews)

CrazyCall Feature Summary

  • All calls are recorded and stored in cloud..
  • All key project stats and data in one place.
  • Analyse all inbound & outbound projects data in real-time
  • Browser app
  • Call tracking option available.
  • Conference call option available.
  • Customized password policy.
  • Decide what happens to your incoming calls.
  • Details of previous contacts with every lead and customer..
  • Forward calls to different numbers.
  • Listen to calls made by your team without interruption.
  • Live dashboards and extensive reporting available.
  • Live dashboards with key stats available.
  • Manage, analyze and control outbound & inbound calls
  • Mobile & tablet responsive app
  • Run multiple projects from your account.
  • SSL encryption provided.
  • Schedule follow-up calls manually or use automatic settings,
  • Track effective call time, pauses etc.
  • Visual script creator available.
  • Web & mobile responsive app
  • Web browser add-on
  • Web browser app

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (185 other apps)
Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (91 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

CrazyCall Feature Reviews

25 reviewers had the following to say about CrazyCall's features:

Jan Biłyk

Verified Reviewer

Great for highly integrated setups

2016-01-10

Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

Pros

- scalability - friendly API - precise triggers - powerful reporting

Cons

- cloud-based, which can be an issue for some customers

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Konstantinos Kormentzas

Verified Reviewer

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

2017-01-17

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board.

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Cons

Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
( company, 1001-5000 employees)

An extremely easy to use program that we can access from any browser, a wonderful feature.

2018-05-07

Pros

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Cons

After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the 5 stars! :)

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Kacper Ptasiński

Verified Reviewer

Best inteligent for yours call center

2016-01-08

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

Pros

Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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jhon salazar ocampo

Crazycall review

2018-10-12

Pros

crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects

Cons

there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the kind review!

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Holly Kissner

Well Price but a Little Clunky to Use

2019-10-16

We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.

Pros

Customer support was fast.

Cons

Autodialer has it's time and place but so does the option to make a phone call and manually enter the number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

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Anonymous
Head of Business Development (Extraordinaire) (Internet company, 11-50 employees)
Verified Reviewer

Great choice for a sales team

2019-11-06

Pros

It's dashboard provides all the metrics we need to monitor and manage our KPI's.

Cons

Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Tom Dobbels (杜湯姆)

Verified Reviewer

Great budget friendly app for telesales campaigns

2017-02-10

Great interface, good call quality and cheap rates.

Pros

- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support

Cons

- Limited reporting in their free plan - No inbound possibilities yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
(Internet company, 201-500 employees)

Intuitive software and great support!

2019-01-09

Pros

I like the automatic calls and recording tools.

Cons

Maybe they can improve the reports section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the review! I'm really happy to hear you like our software. It really keeps us going!

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Karol ¿l¿zak

Crazy Call - great work tool

2015-04-13

Crazy Call, above all, is about improving call center efficiency and monitoring its performance live.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Marek Stopka

Verified Reviewer

Top Notch Software

2016-01-08

Crazy call is the trustyworthy software. Interface and reports are more than sufficient.

Pros

Easy of use and very effective

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
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Stevie Brooks

Verified Reviewer

Powerful Calling App

2016-07-14

CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Pros

- Easy to use interface.

Cons

I found it difficult to extract data in the exact format I needed.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Anonymous
(Oil & Energy company, 10001+ employees)

Easy and Simple to use

2018-08-27

Pros

File transfer is not featured by most software similar to CrazyCall.

Cons

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thank you for the review! It keeps us motivated. Our support team says hi! :)

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Juan Carlos Cornejo Alfaro

Easy to use and communicate with teams!

2018-03-28

Pros

You can organize all your calls in dashboards. 2.

Cons

In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Mirella Waku¿a

Easy to use and improve

2016-04-26

Especially thanks to developed analytics,it's great, you have everything you need to monitor your performance.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Financial Services company, 10001+ employees)

Records Your Important Conversations In Case You Forget

2018-10-12

Pros

It teaches me to prioritize my projects accordingly.

Cons

Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

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Tomasz Kaszuba

Crazy Call

2015-03-04

I honestly can not imagine a more effective project management tool than Crazy Call.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Crazy Call


Call Center Inter Galactica is our first client, therefor it is even more than pleasant to know, that we have met business goals and helped building business.

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Karla Leon

Good sound quality

2018-06-27

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

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Cezary Kozon

eCommerce Sales increase

2016-10-05

we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

Pros

- easy to setup - cloud based - value for money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

Easy of use and very effective

2018-04-09

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Cons

. - cloud-based, which can be an issue for some customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the awesome review!

P.S. Our support team says Hi! :)

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Eman Moussa

crazy call rate

2016-10-03

good app , excellent support team and good value for service with money .

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Individual & Family Services company, 1-10 employees)

Making calls through CrazyCall

2019-02-05

Pros

It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list.

Cons

There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the review!

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Anonymous
( company, myself only employees)
Verified Reviewer

CrazyCall made calling hands-free and easy

2018-05-10

Pros

During the time that I work in a call center with CrazyCall, it is a relaxing and easy experience in which I do not need to use my hands.

Cons

I think that there could be additional functions and a more comprehensive functionality that expands its capabilities in the workplace.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
People Business Partner (Marketing and Advertising company, 5001-10000 employees)
Verified Reviewer

Best ROI on Calls

2018-03-27

Pros

It was very easy to set up and that's always a good start. The support for this app is outstanding and they are very quick to help and assist.

Cons

I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Eli Silva

Low pricing and great features

2018-12-29

Pros

You get your own phone number for free, which usually comes with a big price itself.

Cons

The setup process takes longer than I would have preferred, but once you get through that it is easy to use.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Hi Eli,
thanks for your kind review. We're happy you found our software useful.

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