Channels Features

Channels

Power up your customer service

4.83/5 (36 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer Engagement
Customer History
Customizable Branding
Customizable Caller ID
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
File Transfer
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Distribution
Lead Generation
Lead Management
List Management
Manual Dialer
Mobile Access
Monitoring
Multi-Country
Multi-Language
Multi-Location
Multiple Projects
Multiple Scripts
On-Demand Recording
Onboarding
Outbound Call Center
Password Management
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Preview Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
SSL Security
Softphone
Status Tracking
Text to Speech
Third Party Integrations
Two-Factor Authentication
Usage Tracking/Analytics
User Management
Video Conferencing
Virtual Call Center
Visitor Tracking
VoIP
VoIP Connection
Voice Mail
Widgets
Learn moreCompare App
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer Engagement
Customer History
Customizable Branding
Customizable Caller ID
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
File Transfer
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Distribution
Lead Generation
Lead Management
List Management
Manual Dialer
Mobile Access
Monitoring
Multi-Country
Multi-Language
Multi-Location
Multiple Projects
Multiple Scripts
On-Demand Recording
Onboarding
Outbound Call Center
Password Management
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Preview Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
SSL Security
Softphone
Status Tracking
Text to Speech
Third Party Integrations
Two-Factor Authentication
Usage Tracking/Analytics
User Management
Video Conferencing
Virtual Call Center
Visitor Tracking
VoIP
VoIP Connection
Voice Mail
Widgets
Visit WebsiteCompare App
API
Access Controls/Permissions
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer Database
Customer Engagement
Customer History
Customizable Branding
Customizable Caller ID
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
FCC Compliance
FTC Compliance
File Transfer
Historical Reporting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Distribution
Lead Generation
Lead Management
List Management
Manual Dialer
Mobile Access
Monitoring
Multi-Country
Multi-Language
Multi-Location
Multiple Projects
Multiple Scripts
On-Demand Recording
Onboarding
Outbound Call Center
Password Management
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Preview Dialer
Progressive Dialer
Queue Management
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
SSL Security
Softphone
Status Tracking
Text to Speech
Third Party Integrations
Two-Factor Authentication
Usage Tracking/Analytics
User Management
Video Conferencing
Virtual Call Center
Visitor Tracking
VoIP
VoIP Connection
Voice Mail
Widgets
Learn moreCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Channels Feature Reviews

25 reviewers had the following to say about Channels's features:

Jan B.

Verified Reviewer

Great for highly integrated setups

2016-01-10

Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

Pros

- scalability - friendly API - precise triggers - powerful reporting

Cons

- cloud-based, which can be an issue for some customers

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
jhon s.

Crazycall review

2018-10-12

Pros

crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects

Cons

there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the kind review!

Read more
Konstantinos K.

Verified Reviewer

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

2017-01-17

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board.

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Cons

Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Kacper P.

Verified Reviewer

Best inteligent for yours call center

2016-01-08

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

Pros

Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

An extremely easy to use program that we can access from any browser, a wonderful feature.

2018-05-07

Pros

It has raised our level of organization and management more than any other addition to our current workflow.

Cons

After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the 5 stars! :)

Read more
Tom D.

Verified Reviewer

Great budget friendly app for telesales campaigns

2017-02-10

Great interface, good call quality and cheap rates.

Pros

- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support

Cons

- Limited reporting in their free plan - No inbound possibilities yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Marek S.

Verified Reviewer

Top Notch Software

2016-01-08

Crazy call is the trustyworthy software. Interface and reports are more than sufficient.

Pros

Easy of use and very effective

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Karol ¿.

Crazy Call - great work tool

2015-04-13

Crazy Call, above all, is about improving call center efficiency and monitoring its performance live. But that's not all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Head of Business Development (Extraordinaire) (Internet company, 11-50 employees)
Verified Reviewer

Great choice for a sales team

2019-11-06

Pros

It's dashboard provides all the metrics we need to monitor and manage our KPI's.

Cons

Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 201-500 employees)

Intuitive software and great support!

2019-01-09

Pros

Great level of sound quality also. The support team is always helpful.

Cons

Maybe they can improve the reports section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the review! I'm really happy to hear you like our software. It really keeps us going!

Read more
Karla L.

Good sound quality

2018-06-27

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Read more
Mirella W.

Easy to use and improve

2016-04-26

Especially thanks to developed analytics,it's great, you have everything you need to monitor your performance.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stevie B.

Verified Reviewer

Powerful Calling App

2016-07-14

CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Pros

- Easy to use interface.

Cons

I found it difficult to extract data in the exact format I needed.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Tomasz K.

Crazy Call

2015-03-04

It also allows in-depth performance analysis of consultants and whole projects.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Crazy Call


Call Center Inter Galactica is our first client, therefor it is even more than pleasant to know, that we have met business goals and helped building business.

Read more
Holly K.

Well Price but a Little Clunky to Use

2019-10-16

We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.

Pros

Customer support was fast.

Cons

Autodialer has it's time and place but so does the option to make a phone call and manually enter the number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

Read more
Anonymous
(Oil & Energy company, 10001+ employees)

Easy and Simple to use

2018-08-27

Pros

File transfer is not featured by most software similar to CrazyCall.

Cons

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thank you for the review! It keeps us motivated. Our support team says hi! :)

Read more
Anonymous
(Financial Services company, 501-1000 employees)

Easy of use and very effective

2018-04-09

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Cons

. - cloud-based, which can be an issue for some customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the awesome review!

P.S. Our support team says Hi! :)

Read more
Eman M.

crazy call rate

2016-10-03

good app , excellent support team and good value for service with money .

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 10001+ employees)

Records Your Important Conversations In Case You Forget

2018-10-12

Pros

The recording feature allows me to play back our conversations which I do at the end of the day before work ends.

Cons

Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

Read more
Cezary K.

eCommerce Sales increase

2016-10-05

we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

Pros

- easy to setup - cloud based - value for money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Carlos C.

Easy to use and communicate with teams!

2018-03-28

Pros

You can organize all your calls in dashboards. 2.

Cons

In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Individual & Family Services company, 1-10 employees)

Making calls through CrazyCall

2019-02-05

Pros

It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list.

Cons

There seem to be some minor glitches still with the software that make it freeze up occasionally which can be frustrating but typically if you restart your computer before using it, it should work pretty well.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the review!

Read more
Iliana D.

Great tool for sales teams

2018-09-26

We are able to keep a full pipeline thanks to them.

Pros

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Cons

We had to go through their initial launch phase, - they improved their tool and service very quickly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks Iliana, it's awesome to hear we can help you :)

Read more
Mirella W.

Verified Reviewer

High quality, innovating app

2016-04-26

More, our performance is actually higher!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Pablo T.

A program that teaches you to have a better business

2018-04-19

Pros

In my search on the internet to provide a better service to my clients I got this call recorder, very useful to record the calls of my clients and learn from the opinion of them.

Cons

Sometimes the download of information from the cloud is slow, however it is not a big obstacle to exploit the capabilities of this service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for great review, Pablo! We are happy you found our software so useful!

Read more