CrazyCall Features

CrazyCall

Cloud telephony for sales

4.93/5 (28 reviews)

CrazyCall Feature Summary

  • Live dashboards and extensive reporting available.
  • Automatic dialer available.
  • Visual script creator available.
  • All calls are recorded and stored in cloud..
  • Manage, analyze and control outbound & inbound calls
  • Live dashboards with key stats available.
  • Analyse all inbound & outbound projects data in real-time
  • Track effective call time, pauses etc.
  • Web & mobile responsive app
  • Web browser app
  • Schedule follow-up calls manually or use automatic settings,
  • Conference call option available.
  • Details of previous contacts with every lead and customer..
  • All key project stats and data in one place.
  • SSL encryption provided.
  • Customized password policy.
  • Call tracking option available.
  • Run multiple projects from your account.
  • Decide what happens to your incoming calls.
  • Forward calls to different numbers.
  • Web browser add-on
  • Listen to calls made by your team without interruption.
  • Browser app
  • Mobile & tablet responsive app

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (63 other apps)
CRM Integration (54 other apps)
Chat (136 other apps)
Contact History (55 other apps)
Customizable Branding (57 other apps)
Email Integration (62 other apps)
Instant Messaging (71 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (71 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

CrazyCall Feature Reviews

21 reviewers had the following to say about CrazyCall's features:

Jan Biłyk

Verified Reviewer

Great for highly integrated setups

2016-01-10

Every single stage can be monitored and trigger activities in other channels. Very useful when you try to carve ****-channel experience.

Pros

- scalability - friendly API - precise triggers - powerful reporting

Cons

- cloud-based, which can be an issue for some customers

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Konstantinos Kormentzas

Verified Reviewer

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

2017-01-17

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board.

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality

Cons

Inbound functionality not yet developed No custom report building capabilities SMS/social media not integrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Kacper Ptasiński

Verified Reviewer

Best inteligent for yours call center

2016-01-08

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

Pros

Complete solution that could rise your sales team performance Still growing and adding great functions Best customer service ever

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Anonymous
( company, 1001-5000 employees)

An extremely easy to use program that we can access from any browser, a wonderful feature.

2018-05-07

Pros

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Cons

After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the 5 stars! :)

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Tom Dobbels (杜湯姆)

Verified Reviewer

Great budget friendly app for telesales campaigns

2017-02-10

Great interface, good call quality and cheap rates.

Pros

- Great interface - Powerdialler smoothly runs you through your campaigns - Cheap call rates - Good call quality - Great support

Cons

- Limited reporting in their free plan - No inbound possibilities yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Karol ¿l¿zak

Crazy Call - great work tool

2015-04-13

Crazy Call, above all, is about improving call center efficiency and monitoring its performance live.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Marek Stopka

Verified Reviewer

Top Notch Software

2016-01-08

Crazy call is the trustyworthy software. Interface and reports are more than sufficient.

Pros

Easy of use and very effective

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
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Stevie Brooks

Verified Reviewer

Powerful Calling App

2016-07-14

CrazyCall really excels at automating the calling process and providing and easy to use interface for the callers to use. The UI is very intuitive and makes it easy to set up and run campaigns.

Pros

- Easy to use interface.

Cons

I found it difficult to extract data in the exact format I needed.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
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Juan Carlos Cornejo Alfaro

Easy to use and communicate with teams!

2018-03-28

Pros

You can organize all your calls in dashboards. 2.

Cons

In the analyze data, It should be a great Idea to implement differents views or If it is posible conected to power BI to have different dashboards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Mirella Waku¿a

Easy to use and improve

2016-04-26

Especially thanks to developed analytics,it¿s great, you have everything you need to monitor your performance.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Oil & Energy company, 10001+ employees)

Easy and Simple to use

2018-08-27

Pros

File transfer is not featured by most software similar to CrazyCall.

Cons

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thank you for the review! It keeps us motivated. Our support team says hi! :)

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Karla Leon

Good sound quality

2018-06-27

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

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Cezary Kozon

eCommerce Sales increase

2016-10-05

we were looking for a way to personalize Customer experience on a new level in our eCommerces and follow it with top notch Client Serivce - Crazy Call made it possible with little to none IT Development from our side; our Clients receive the proper attention they need and we can do it with ease

Pros

- easy to setup - cloud based - value for money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Financial Services company, 501-1000 employees)

Easy of use and very effective

2018-04-09

Pros

Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team

Cons

. - cloud-based, which can be an issue for some customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the awesome review!

P.S. Our support team says Hi! :)

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Tomasz Kaszuba

Crazy Call

2015-03-04

I honestly can not imagine a more effective project management tool than Crazy Call.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Crazy Call


Call Center Inter Galactica is our first client, therefor it is even more than pleasant to know, that we have met business goals and helped building business.

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Anonymous
A verified reviewer

I've tried using this dialer and all I can say is that this one's amazing. Easy way to make a call.

2018-05-15

Pros

Also, it is very easy and fun to use. The interface looks nice too.

Cons

User-friendly, extremely hassle-free. The good thing about this software is that you can add an extension to your browser and make a call right at your fingertips.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Thanks for the great review! We are really happy to like to software :)

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Anonymous
( company, myself only employees)
Verified Reviewer

CrazyCall made calling hands-free and easy

2018-05-10

Pros

During the time that I work in a call center with CrazyCall, it is a relaxing and easy experience in which I do not need to use my hands.

Cons

I think that there could be additional functions and a more comprehensive functionality that expands its capabilities in the workplace.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Eman Moussa

crazy call rate

2016-10-03

It needs sometime and will be easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Pawe¿ Kotuli¿ski

Awesome

2016-04-11

It is really very easy to use, but has a lot of functions too.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
People Business Partner (Marketing and Advertising company, 5001-10000 employees)
Verified Reviewer

Best ROI on Calls

2018-03-27

Pros

It was very easy to set up and that's always a good start.

Cons

I would recommend to ensure you ask all the questions when setting up as it will work better than going back and forth.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
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Fabricio Gomez

Very productive

2018-06-03

Pros

This software is very easy to use and manage at all levels.

Cons

It is very difficult to say that is what I do not like about this software, is very good its price is quite low for all the benefits offered by CrazyCall. Something bad doesn't have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CrazyCall


Fabricio,
thanks for the great review! It's always a please to hear such kind words and we are really happy you find our solution so useful!

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