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Crisp vs Softros LAN messenger Comparison

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Overview

Category Leaders

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter,...

Softros LAN Messenger is a communication software that helps employees establish two-way communication with coworkers and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$12.95
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(63)

5

4

3

2

1

41

17

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.9

(18)

5

4

3

2

1

16

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.
Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want.
Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost.

Pros

Seamless install and functionality. Increased our productivity immediately.
Enough space to send files very quickly, very easy to use at first time, friendly display and easy to understand.
We LOVE using this for our interoffice communications. It makes short exchanges so much easier.

Cons

It doesn't work as well as Live Agent or other. Some of our clients have had trouble with the interface in the past.
I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying.
I get a notification on my mobile app, but to see it on the system, it takes time to load. The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

Cons

The only thing that I find slightly annoying is the constant flashing of the icon if the message goes unread. I understand why the feature is there but sometimes it drives me crazy.
It is difficult to add or subtract people we have on the program so the actual setting up and changing is a little harder.
We use this software in an escape room to allow our players to communicate with the Mad Scientist in the game.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features71
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Brainstorming
  • Bug Tracking
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Employee Profiles
  • File Management
  • File Sharing
  • File Transfer
  • Forum / Discussion Board
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Product Recommendations
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Social Media Integration
  • Spell Check
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • Video Chat
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features28
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Brainstorming
  • Bug Tracking
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Employee Profiles
  • File Management
  • File Sharing
  • File Transfer
  • Forum / Discussion Board
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Historical Reporting
  • Human Handover
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Product Recommendations
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Social Media Integration
  • Spell Check
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • Video Chat
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations29
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Crisp vs. Softros LAN messenger

See how Crisp and Softros LAN messenger stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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