Crisp Reviews - Pros & Cons, Ratings & more

Zendesk Suite

LiveAgent

Zoho Desk

Intercom

HubSpot CRM

ChatBot

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Crisp

Android

Web-based

Windows

iPad

iPhone

Head of IT

Just what we needed and very easy to set up. Custom settings were great and free which was most important.

Co-Founder 

It has several customisation options and good tools to anticipate and get to know the customers' needs better. Provides a good customer support experience and good for conversions.

Designer / Front-end Developer

Includes a 'liveview' feature where you can see exactly what your users do (great for helping them with any issues they may have). The team that builds it has always been helpful when I had questions.

Provides a good customer support experience and good for conversions. Very easy and convenient to use.

Ad Writer/Writing Department Manager

I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day.

Administrator

They are very fair about pricing and their customer support is amazing.

Frontend Developer

I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price.

I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week.

Extremely powerful campaign and marketing features. Triggers are very easy to use, but effective.

Creative Marketing Manager

Crisp is one of the easiest live chat tools I've used. It has integrations with several popular CMS like WordPress.

Customer Support

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Computer Engineer

I actually loved using Crisp, same for our clients.

Director

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Technical Support Director

One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.

Co Founder

Sometimes the chat widget doesn't load or the mobile apps crash.

We found it more difficult than we thought it should have been to have an auto message saying we are closed.

CEO and Founder

I think there is no negative on the service. Only one thing about pricing.

Founder

Fantastic Intercom Alternative...But not the easiest to use.

Freshchat

Drift

Review Lara

Crisp isn't the best in the market, but it does what it does well and is performant.

Lightweight and easy-to-use live chat

Overall, the features and customer support are also top-notch, with everything functioning efficiently and as it should be.

Features and Customer support are my best take

Nice product, but a frustrating Customer Support

Great tool for CSM and HelpDesk

A good chat service for web and app owners

Perfect Chat Tool For Entrepreneurs

Hey! 

Thank you for the nice review.

Please note that answers are not erased (and will never be), they're simply blurred  and will be available when you upgrade to any of our paid plan.

Using the free plan, you have 30 days of chat history.

Cheers!

I have used Crisp to chat with clients and leads in e-commerce websites.

Nice live chat option

I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product!

Love this product! More features than other LiveChat products

Easy to use live chat 

I'm a big fan of this product. I spent a few days reviewing the 20+ livechat options out on the market, and after all that time I settled on Crisp. Save your time and start with this. If you need the larger feature set and marketing abilities of something like Intercom, just upgrade later. Afterall, removing crisp and adding intercom is as simple as removing a code snippet and adding a new one.

As good as any other livechat product + it lets you see what your users see!

I personally prefer Drift over most other chats. We used them before, but they got a bit pricey for us. We switched to using Crisp and Intercom, and let me just say, you get what you pay for. Intercome works way better than Crisp and has more functionality, but it's also more expensive than Crisp, so there's that.

All in all, it works for the bare minimum of what we absolutely need it for which is real-time chat. Other than that, not impressed.

There are other, better, company chat options.

User friendly

Beautiful chat interface and innovative approach 

They sold our company on this chat service by promising a HUGE release by end of 2018 - this was a promise given to us in the past in JUNE 2018. I had to reach out and contact them recently and now its pushed back into APRIL - and who knows how much longer after that. DO NOT trust this company - we started this relationship based off that information - and the know that. I would not recommend. 

False information - poor support

Most bang for your buck - Replaced 3 other tools for us

Integration of several other chats and apps that we were already using throughout the business day


Crisp helped to integrate several business chats into one and improved our webchat service

Great communication tool

Honestly one of the best tools someone can use.

Hello and thank you for your review.

About hosting locations, we choosed hosting hosting countries known for their privacy policies (Germany and Netherlands).

For the rest, Crisp is having dedicated data points for customers in the US, and Asia. 

Easy, quick, powerful

Hello and that you for your review!

Don't hesitate to to contact us about your issues with MagicBrowse so we can fix it

One of the best chat bots out there

After the experience with the refund issue because we require a bot qualifying component to successful chat conversion for our business type, we received an invoice, messaged support for canceling the account as the only method was to click into micro copy in the design to change your package type (not clear) and they refused the refund. stating:

As I mentioned before, we don't refund after the trial, every customer receives an email about the trial, we can't refund to every person who did not know how to cancel the trial.

With no terms on their site regarding this https://crisp.chat/en/terms/ or anywhere, it is just a precaution to beware of a startup that has not yet learnt the value of retaining clients which clearly stated we would like to re evaluate drift once they release their bot, but until then we would not use.


Company should not refuse refunds with zero terms or conditions online.

With Crisp, my company has the ability to sell our products to customers and communicate at a personal level. 

Easy to use and aesthetically pleasing

We have been using Crisp for one year now. We compared and tried most of the popular IM tools and decided to give a try to Crisp. We can say now that it works amazingly and we're wondering why it is not the most popular software. Probably a question of time until it becomes so.

amazing software and excellent value for money. Simply the best IM tool for support & conversion.

Thanks a lot Ed! We are releasing a Crisp 2.0 in a few weeks. We will keep you updated! It is gonna rock! :D

I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.

Your service is great but as I told you, triggers are missing.

Thank you Benjamin :)

Crisp Team is making an automated message system. Leave a message to baptiste@crisp.im to get the preview :)

Crisp Reviews

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