Customer Thermometer Pricing, Features, Reviews & Comparison of Alternatives

Customer Thermometer Reviews

Customer Thermometer

The one click email customer satisfaction survey - feedback when you need it

5.0/5 (8 reviews)
361     1,146

Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices.

Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.
www.customerthermometer.com

Customer Thermometer Reviews (8)

Latest reviews

 Customer Thermometer

I love that Customer Thermometer breaks down how many comments you have by red, yellow, green, and gold stars, but separates that in a different tab from the number of responses received in each category. The analytics are pretty good. With visual representation of information, it's very easy to ...

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Reviewed 11th of January by Brandon Wascom

 

 Customer Thermometer

Another fantastic product! Lots of integration options. Works and performs exactly as it was sold to us.

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Reviewed 6th of January by Brandon Wascom

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Customer Thermometer Screenshots (7)

Customer Thermometer screenshot: Example email thermometer IICustomer Thermometer screenshot: Customise the 'thank you for clicking' pages to suit your brandCustomer Thermometer screenshot: Example Zendesk embedded ThermometerCustomer Thermometer screenshot: Example reporting pageCustomer Thermometer screenshot: Example Outlook signature ThermometerCustomer Thermometer screenshot: Example email ThermometerCustomer Thermometer screenshot: Customer Thermometer's homepage

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Customer Thermometer Pricing

Starting from: $8.00

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Pricing is by monthly subscription. You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required. Pricing plans are based on how many emails you send monthly.

Competitors Pricing

Nicereply.com

Starting from: $89.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Survey Galaxy

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SurveyExpression

Starting from: $300.00/year
Pricing model: Freemium, Subscription

Users who visited Customer Thermometer also visited

Key Features of Customer Thermometer

  • 1 click email feedback
  • Create branded icons
  • Email and iOS/Android compatible
  • Non-anonymous, individual customer information
  • Graphical reporting & detailed customer dashboard
  • Customise colors and use your logo
  • Wide range of emoticons and other icons
  • Upload your own buttons
  • Instant negative feedback alerts
  • Customers rate your service as Gold, Green, Amber or Red
  • Embed buttons in Outlook, MailChimp, Desk and more
  • Share feedback with embedsed widgets
  • Automatic suppression of unsubscribes
  • Custom fields available for mail merge functionality
  • Import CSV file contact lists
  • Fully exportable data
  • Integration with Zendesk, Desk.com, Salesforce.com & others
  • Get alerts to mobile devices
  • Branded "Thank You" page with commenting
  • Social media buttons on "Thank You" page

Benefits

You see a long survey and your heart sinks. Not with Customer Thermometer! As one of our respondents said recently "This is the first survey I've responded to in years". If you want feedback from more of your customers, and want to be able to track individual opinion back to real individuals, Customer Thermometer is for you.

In a world dominated by smart phones and tablets, Customer Thermometer enables customers to let you know how they feel quickly - whether they are up a mountain, at their desks or on a beach - and without trying to fill in fiddly radio buttons and tick boxes on a long internet survey.

- Import customer data via CSV file
- Add custom fields such as job position, department, city.
- Sync custom fields with your Thermometer survey template to make create personalized questions
- Real time notifications when customers are disappointed or when you receive a comment. Receive alerts on mobile devices. Set up alerts so they go to the most appropriate person to take action.
- Calculate your Net Promoter Score and monitor your NPS in real time. Track responses back to the individual person who clicked.
- Embed charts on your Facebook or website to display survey results publically
- Time survey "blasts" and set up reminder blasts.
- Can also be used for monitoring staff happiness

Alternatives to Customer Thermometer

Videos

Brandon Wascom

Customer Thermometer

11/01/2017

I love that Customer Thermometer breaks down how many comments you have by red, yellow, green, and gold stars, but separates that in a different tab from the number of responses received in each category. The analytics are pretty good. With visual representation of information, it's very easy to understand at a glance how your customers are feeling. They also have a check mark box next to the comments so you can indicate you've taken action on that particular comment. And as of recent, you can drill down by date!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Brandon Wascom

Customer Thermometer

06/01/2017

Another fantastic product! Lots of integration options. Works and performs exactly as it was sold to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris Edwards

Customer survey solution that's easy for the customer and for the organisation

07/03/2014

Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent. Couple that with the fact that its clean, modern and appealing user interface makes it a simple, quick and enjoyable process for the customer to get their feedback to you, and it's the perfect CSAT solution. But although the product is great, what impresses me most with the Customer Thermometer organisation is the willingness and agility with which their team respond to the suggestions from their user community. Take the recent integration with Salesforce.com as an example - it's now easier than ever to create and send customer temperature checks through the CRM.

Pros

- Simple administration - Easy and enjoyable interface for customers - CRM integration - Knowledgeable and flexible team

Source: GetApp
1 of 1 people found this review helpful
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Jason Martin, Head of Marketing

Best way to keep customers

07/03/2014

I work in an agency environment where keeping our clients happy is the number one objective - (well, that and producing great work!). Customer Thermometer is by far the simplest and most effective solution I have seen / used to check the satisfaction levels of my customers. It allows me to nip and issues at the bud before they become significant, and also to know when we have done a great job to then reward our internal teams. I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Pros

Simple, easy to use, great response rates, integration with Outlook and other tools

Source: GetApp
1 of 1 people found this review helpful
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Qualifa

Customer Thermometer

07/03/2014

We use CT for monthly customer satisfaction checks, targeting director level contacts within our client base. CT is so simple to use and provides us with immediate and valuable feedback as to how we are doing in the eyes of our customers. Recipients are always happy to add comments, which really helps tailor our response and next action. Without CT we'd have no handle on what our clients REALLY think. A brilliant product.

Source: GetApp
1 of 1 people found this review helpful
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Eson

Keeps our grads on side

10/01/2014

We use this to check our graduate trainees are happy each month for the first year of our employment of them. Then we follow up on the results in person with HR if there are issues. Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems. Really helps retention.

Source: GetApp
1 of 1 people found this review helpful
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Tucker

Customer Thermometer is Great

18/12/2013

We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change. The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.

Pros

Really nice interface. Embedded reports. Zendesk/Email integration.

Cons

API Documentation could be helpful.

Source: GetApp
1 of 1 people found this review helpful
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Jonathan Ackerman

Have not lost a customer since using this

18/12/2013

Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.

Pros

Easy to use cheap customisable, can add our logo etc high response rate customers like using it

Cons

password reset a bit clunky

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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