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Customer Thermometer vs SmileBack Comparison

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Overview

Send simple, branded email customer satisfaction surveys for instant feedback. Send your own branded emails or use embed...

SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

8

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

83

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

5

4

3

2

1

12

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

5

4

3

2

1

30

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.
Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.
Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion.

Pros

We improve our employees through coaching on customer responses and we strengthen our relationships with our customers by listening to what makes them happy and what doesn't.
Easy to implement and works great with Brightgauge. Very pleased with this product.
It's nice and easy to use, both from our and customers' perspective.

Cons

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed.
Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.
I am not sure if the amounts carry over from month to month.

Cons

As a business owner, I know right away when a client is unhappy. I can make certain that unhappy client is helped right away.
I have not yet found anything about the software that I dislike.
The simple approach at times is foreseen to be costly when comparing the price of it.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features11
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Campaign Analytics
  • Charting
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Desktop Notifications
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • Historical Trend Analysis
  • Labor Cost Reporting
  • Loyalty Program
  • Monitoring
  • Negative Feedback Management
  • Performance Metrics
  • Pipeline Reports
  • Predictive Analytics
  • Progress Reports
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Trend Analysis
  • Total features39
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Campaign Analytics
  • Charting
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Desktop Notifications
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • Historical Trend Analysis
  • Labor Cost Reporting
  • Loyalty Program
  • Monitoring
  • Negative Feedback Management
  • Performance Metrics
  • Pipeline Reports
  • Predictive Analytics
  • Progress Reports
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sentiment Analysis
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Trend Analysis

Integrations

  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM