Customer Thermometer Features

Customer Thermometer

1-click customer satisfaction survey - realtime feedback

5.0/5 (11 reviews)

Customer Thermometer Feature Summary

  • 1 click email feedback
  • Create branded icons
  • Email and iOS/Android compatible
  • Non-anonymous, individual customer information
  • Graphical reporting & detailed customer dashboard
  • Customise colors and use your logo
  • Wide range of emoticons and other icons
  • Upload your own buttons
  • Instant negative feedback alerts
  • Customers rate your service as Gold, Green, Amber or Red
  • Embed buttons in Outlook, MailChimp, Desk and more
  • Share feedback with embedsed widgets
  • Automatic suppression of unsubscribes
  • Custom fields available for mail merge functionality
  • Import CSV file contact lists
  • Fully exportable data
  • Integration with Zendesk, Desk.com, Salesforce.com & others
  • Get alerts to mobile devices
  • Branded "Thank You" page with commenting
  • Social media buttons on "Thank You" page

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Customer Thermometer Feature Reviews

11 reviewers had the following to say about Customer Thermometer's features:

Tucker

Customer Thermometer is Great

2013-12-18

We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change.

Pros

Embedded reports. Zendesk/Email integration.

Cons

API Documentation could be helpful.

Source: GetApp
1 of 1 people found this review helpful
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Sterling Tulk

Know your Stance with Superb Customer Thermometer

2019-12-13

Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control.

Pros

Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

Cons

I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Chris Edwards

Customer survey solution that's easy for the customer and for the organisation

2014-03-07

Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent.

Pros

- Simple administration - Easy and enjoyable interface for customers - CRM integration - Knowledgeable and flexible team

Source: GetApp
1 of 1 people found this review helpful
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Jason Martin, Head of Marketing

Best way to keep customers

2014-03-07

I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Pros

Simple, easy to use, great response rates, integration with Outlook and other tools

Source: GetApp
1 of 1 people found this review helpful
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Chris Anderson

Simple Customer feedback

2018-06-26

Pros

Use it with a ticketing system to get a 1-5 client feedback rating.

Cons

Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Alicia Dearn

Fun company and easier deployment than most

2020-06-19

I wanted feedback on how my employees were operating with clients.

Pros

They also have good customer service and their pricing scales depending on how active your traffic is.

Cons

This is not easy for people who are not comfortable with at least intermediate tech skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Outsourcing/Offshoring company, 1001-5000 employees)

Simple

2018-11-21

Pros

We have used other surveys in the past and often users will not spend the time and effort to click them.

Cons

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Qualifa

Customer Thermometer

2014-03-07

CT is so simple to use and provides us with immediate and valuable feedback as to how we are doing in the eyes of our customers.

Source: GetApp
1 of 1 people found this review helpful
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Richard Bauer

Quick, Simple, Effective

2020-03-05

[SENSITIVE CONTENT HIDDEN]has been great throughout the entire onboarding and experience.

Pros

Integrated well with our email signature automation and our PSA.

Cons

Getting the code variables to work correctly required a little input and assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Jonathan Ackerman

Have not lost a customer since using this

2013-12-18

Started using this about a year ago, to follow up IT support calls.

Pros

Easy to use cheap customisable, can add our logo etc high response rate customers like using it

Cons

password reset a bit clunky

Source: GetApp
1 of 1 people found this review helpful
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Eson

Keeps our grads on side

2014-01-10

Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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