Customer Thermometer Features

Customer Thermometer

Actionable feedback for customer-obsessed businesses.

5.0/5 (12 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Behavior Tracking
Benchmarking
CES Survey Structure
CRM
CSAT Survey Structure
Chat/Messaging
Churn Management
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Conditional Logic
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Invitations & Reminders
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Feedback Management
Knowledge Management
Mobile Survey
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Response Management
Response Quotas
Response Validation
Review Badge Management
Review Monitoring
Review Notification
Review Request
SSL Security
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third Party Integrations
Training Management
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Behavior Tracking
Benchmarking
CES Survey Structure
CRM
CSAT Survey Structure
Chat/Messaging
Churn Management
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Conditional Logic
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Invitations & Reminders
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Feedback Management
Knowledge Management
Mobile Survey
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Response Management
Response Quotas
Response Validation
Review Badge Management
Review Monitoring
Review Notification
Review Request
SSL Security
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third Party Integrations
Training Management
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Behavior Tracking
Benchmarking
CES Survey Structure
CRM
CSAT Survey Structure
Chat/Messaging
Churn Management
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Conditional Logic
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Invitations & Reminders
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Feedback Management
Knowledge Management
Mobile Survey
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
NPS Survey Structure
NPS of Customers
NPS of Employees
Negative Feedback Management
Offline Response Collection
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reporting/Analytics
Response Management
Response Quotas
Response Validation
Review Badge Management
Review Monitoring
Review Notification
Review Request
SSL Security
Search/Filter
Segmentation
Sentiment Analysis
Site Intercept Survey
Skip Logic
Social Media Integration
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third Party Integrations
Training Management
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Android App


0 reviews

Customer Thermometer Feature Reviews

12 reviewers had the following to say about Customer Thermometer's features:

Tucker

Customer Thermometer is Great

2013-12-18

We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change.

Pros

Really nice interface. Embedded reports.

Cons

API Documentation could be helpful.

Source: GetApp
Helpful?   Yes   No
Read more
Sterling T.

Know your Stance with Superb Customer Thermometer

2019-12-13

Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control.

Pros

Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

Cons

I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris A.

Simple Customer feedback

2018-06-26

Pros

Clients seem more likely to use this than to fill out a survey

Cons

Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Edwards

Customer survey solution that's easy for the customer and for the organisation

2014-03-07

Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent.

Pros

- Simple administration - Easy and enjoyable interface for customers - CRM integration - Knowledgeable and flexible team

Source: GetApp
Helpful?   Yes   No
Read more
Alicia D.

Fun company and easier deployment than most

2020-06-19

I wanted feedback on how my employees were operating with clients.

Pros

Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals.

Cons

This is not easy for people who are not comfortable with at least intermediate tech skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Martin, Head of Marketing

Best way to keep customers

2014-03-07

I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Pros

Simple, easy to use, great response rates, integration with Outlook and other tools

Source: GetApp
Helpful?   Yes   No
Read more
PAUL O.

What do your clients think of you? Find out!

2021-05-10

Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.

Pros

It gathers information about what your email recipients think of your services.

Cons

It is a little confusing to get it up and running if you have not used software of this kind before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 1001-5000 employees)

Simple

2018-11-21

Pros

We have used other surveys in the past and often users will not spend the time and effort to click them.

Cons

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Qualifa

Customer Thermometer

2014-03-07

CT is so simple to use and provides us with immediate and valuable feedback as to how we are doing in the eyes of our customers.

Source: GetApp
Helpful?   Yes   No
Read more
Richard B.

Quick, Simple, Effective

2020-03-05

[SENSITIVE CONTENT HIDDEN]has been great throughout the entire onboarding and experience.

Pros

Integrated well with our email signature automation and our PSA.

Cons

Getting the code variables to work correctly required a little input and assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Ackerman

Have not lost a customer since using this

2013-12-18

Started using this about a year ago, to follow up IT support calls.

Pros

Easy to use cheap customisable, can add our logo etc high response rate customers like using it

Cons

password reset a bit clunky

Source: GetApp
Helpful?   Yes   No
Read more
Eson

Keeps our grads on side

2014-01-10

Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.

Source: GetApp
Helpful?   Yes   No
Read more