Customer Thermometer Features List

Customer Thermometer

The one click email customer satisfaction survey - feedback when you need it

5.0/5 (7 reviews)

Customer Thermometer Feature Summary

  • 1 click email feedback
  • Create branded icons
  • Email and iOS/Android compatible
  • Non-anonymous, individual customer information
  • Graphical reporting & detailed customer dashboard
  • Customise colors and use your logo
  • Wide range of emoticons and other icons
  • Upload your own buttons
  • Instant negative feedback alerts
  • Customers rate your service as Gold, Green, Amber or Red
  • Embed buttons in Outlook, MailChimp, Desk and more
  • Share feedback with embedsed widgets
  • Automatic suppression of unsubscribes
  • Custom fields available for mail merge functionality
  • Import CSV file contact lists
  • Fully exportable data
  • Integration with Zendesk, Desk.com, Salesforce.com & others
  • Get alerts to mobile devices
  • Branded "Thank You" page with commenting
  • Social media buttons on "Thank You" page

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Customer Thermometer Feature Reviews

7 reviewers had the following to say about Customer Thermometer's features:

Tucker

Customer Thermometer is Great

2013-12-18

We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change. The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.

Pros

Really nice interface. Embedded reports.

Cons

API Documentation could be helpful.

Source: GetApp
1 of 1 people found this review helpful
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Chris Edwards

Customer survey solution that's easy for the customer and for the organisation

2014-03-07

Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent.

Pros

- Simple administration - Easy and enjoyable interface for customers - CRM integration - Knowledgeable and flexible team

Source: GetApp
1 of 1 people found this review helpful
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Jason Martin, Head of Marketing

Best way to keep customers

2014-03-07

I can highly recommend it to anyone who has client relationships that they want to monitor and keep.

Pros

Simple, easy to use, great response rates, integration with Outlook and other tools

Source: GetApp
1 of 1 people found this review helpful
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Chris Anderson

Simple Customer feedback

2018-06-26

Pros

Clients seem more likely to use this than to fill out a survey

Cons

Other than feeling like we need to have a feedback method, I am not sure it is worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
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Qualifa

Customer Thermometer

2014-03-07

CT is so simple to use and provides us with immediate and valuable feedback as to how we are doing in the eyes of our customers.

Source: GetApp
1 of 1 people found this review helpful
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Eson

Keeps our grads on side

2014-01-10

Its power lies in its simplicity, grads are busy and this lets them feedback really fast but we know in advance if there are any problems.

Source: GetApp
1 of 1 people found this review helpful
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Jonathan Ackerman

Have not lost a customer since using this

2013-12-18

Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.

Pros

Easy to use cheap customisable, can add our logo etc high response rate customers like using it

Cons

password reset a bit clunky

Source: GetApp
1 of 1 people found this review helpful
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