Most popular features of all Customer Service & Support apps
7 reviewers had the following to say about Customer Thermometer's features:
We began using Customer Thermometer to get more traction from our customer metrics. The service is great and we've increased our customer sat results 2x what they were before the change. The CT team is responsive to inquiries and are a pleasure to work with. I'd strongly recommend the product to any team looking to increase their turnaround in CS stats.
Having used the Customer Thermometer solution for a few years, I have always been impressed with the ease with which surveys can be put together and sent.
I can highly recommend it to anyone who has client relationships that they want to monitor and keep.
Clients seem more likely to use this than to fill out a survey
Other than feeling like we need to have a feedback method, I am not sure it is worth the money.
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.