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Customer Thermometer Pricing
Pricing overview
Value for money rating
5.0
/5
13
Price starts from
9
Per month
Usage Based
Pricing details
No matter how many people you have.
Included with all plans:
-Unused responses roll over each month
-A complete 30 day money-back guarantee
-Full reporting functionality
-Unlimited users for account access
-Pay only for what you use; no per-agent pricing
-Response & comment email alerts
-Upgrade, downgrade or cancel your account at any time
-Awesome Ministry of Magic support
You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required.
What users say
Alicia D.
CA
Camila A.
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Reviewers who mentioned pricing said:
PAUL O.
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
Review source
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Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.
It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.
It is a little confusing to get it up and running if you have not used software of this kind before.
Camila A.
Financial Services, 51-200 employees
Used daily for 6-12 months
Review source
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100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.
Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.
Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.
Alicia D.
Verified reviewer
Law Practice, 1-10 employees
Used weekly for 6-12 months
Review source
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I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.
Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.
Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.
Jonathan Ackerman
Review source
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Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.
Easy to use cheap customisable, can add our logo etc high response rate customers like using it
password reset a bit clunky
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