Starting from: $8.00/month
Pricing model: Free, Subscription
Free Trial: Available
Pricing is by monthly subscription. You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required. Pricing plans are based on how many emails you send monthly.
4 reviewers had the following to say about Customer Thermometer's pricing:
Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.
Pros
It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.
Cons
It is a little confusing to get it up and running if you have not used software of this kind before.
Rating breakdown
Likelihood to recommend: 9/10
Started using this about a year ago, to follow up IT support calls. I've got quite a few guys out on the road fixing IT issues and doing telephone support also. We send CT after every visit. It's rare we have issues but when we do, we are made aware of them instantly and can call the customer to sort it out. we haven't lost a customers since we started using it. highly recommend.
Pros
Easy to use
cheap
customisable, can add our logo etc
high response rate
customers like using it
Cons
password reset a bit clunky
Rating breakdown
Pros
We have used other surveys in the past and often users will not spend the time and effort to click them.
This is a simple button hit and record.
You only get charged with the responses versus the amount you spend back.
Very reasonably priced.
Cons
I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.
Rating breakdown
Likelihood to recommend: 10/10
I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.
Pros
Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.
Cons
Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.
Rating breakdown
Likelihood to recommend: 10/10
