CustomerWise Features

CustomerWise

Customer support and business process management

4.0/5 (3 reviews)

CustomerWise Feature Summary

  • Multiple ticket types
  • Process automation
  • Task management
  • Service level agreements
  • Email notifications
  • Automated escalations
  • Customer asset management
  • Reporting and analytics
  • Knowledgebase and FAQs
  • Contract management
  • Integration with development teams
  • Task tracking
  • Support tickets
  • Workflow rules
  • Define multiple standard SLA’s
  • Create custom SLA based on unique customer contracts
  • Asset tracking
  • Built-in reporting engine
  • Contract templates
  • Customer bug reports
  • Customer web portal
  • License and contract management

Customer Service & Support Feature Comparison

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Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Email Integration (67 other apps)
Instant Messaging (77 other apps)
Knowledge Base (87 other apps)
Monitoring (68 other apps)
Multi-Channel Communication (63 other apps)
Prioritizing (59 other apps)
Reporting & Statistics (76 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (64 other apps)
Third Party Integration (79 other apps)
Ticket Management (56 other apps)
Workflow Management (54 other apps)

Competitor Feature Comparison

CustomerWise Feature Reviews

3 reviewers had the following to say about CustomerWise's features:

Marcy Bergman

Great CRM

2017-06-07

Easy collab and integration software for CRM

Pros

Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support.

Cons

No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Bob Swetz

It's a bit complicated

2018-07-15

Pros

The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.

Cons

The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Craig Andersen

This software has allowed us to manage more customers and their needs with less people.

2017-12-18

It help make our company better in it support offering to its customers.

Pros

Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.

Cons

I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more