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Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.4
/5
232
Starting from
540
Other
Value for money contenders
Functionality
4.4
/5
232
Total features
20
2 categories
Functionality contenders
Overall Rating
4.6
/5
232
Positive reviews
149
67
13
2
1
Overall rating contenders
Michael L.
RM&R Operations - Technical Lead
Hospital & Health Care, 51-200 employees
Review source
Transcript
Michael L.: Hi, my name's Michael. I'm an IT consultant. I give Dameware four to five. For more reviews...
Kevin L.
Verified reviewer
Oil & Energy,
Used daily for 2+ years
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It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.
I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.
Charles H.
Verified reviewer
Computer & Network Security, 5,001-10,000 employees
Used daily for 1-2 years
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Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.
Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.
It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.
James H.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 2+ years
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There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.
Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.
Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they...
Abdullah A.
Staffing and Recruiting, 501-1,000 employees
Used daily for 2+ years
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Pretty happy with the Tool due to it's simple interface
Simple to Use and pretty robust. Never had any issues with it
Due to being simple you get less features than other remote tools e-g Bomgar
Sergey G.
Automotive, 10,001+ employees
Used other for 2+ years
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Good product
This SW helped solve many issues with my laptop. You need only inform to IT your IP.
Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.
Q. What type of pricing plans does Dameware offer?
Dameware has the following pricing plans:
Starting from: $540.00
Free Trial: Available
Q. Who are the typical users of Dameware?
Dameware has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Dameware support?
Dameware supports the following languages:
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish
Q. Does Dameware support mobile devices?
Dameware supports the following devices:
Android, iPad, iPhone
Q. Does Dameware offer an API?
No, Dameware does not have an API available.
Q. What level of support does Dameware offer?
Dameware offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base