Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.
Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved. The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.
I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved. The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.
Pros The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.
Cons The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.
Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's
Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra
lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazingThe amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products
lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazingThe amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products
Pros The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products
Cons that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely
The BEST remote control tool there is for Windows!
Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra
Easy of remote support.
Ease of installation.
Ability to see remote users desktop.
Lightweight install
Always running service.
I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.
Easy of remote support.
Ease of installation.
Ability to see remote users desktop.
Lightweight install
Always running service.
I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.
Pros I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.
Cons My only 2 complaints are:
I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.
The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.
Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction. Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.
Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction. Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.
Pros Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.
Cons Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.
This is a great piece of software, easy to use and full of features.
Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra
I like the fact that I can remote into a computer very quickly, get the task finished and get out.
This software makes my job less stressful.
I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)
I like the fact that I can remote into a computer very quickly, get the task finished and get out.
This software makes my job less stressful.
I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)
Pros I like the fact that I can remote into a computer very quickly, get the task finished and get out.
This software makes my job less stressful.
I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)
Cons Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware.
Computer-Properties-System does not work at all with WIN10
Computer-Properties-Version does not work at all with WIN10
Computer-Properties-Display does not work at all with WIN10
Computer-Properties-Resources does not work at all with WIN10
Computer-Properties-Environment does not work at all with WIN10
Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.
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