Dameware Pricing, Features, Reviews & Comparison of Alternatives

Dameware

Remote-access system support tool for IT professionals

4.56/5 (211 reviews)

Dameware overview

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
www.solarwinds.com

Pricing

Starting from
$380
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Canada, Europe, Japan, Latin America, Middle-East and Africa

Supported languages

English, Chinese (Traditional), French, Japanese, Portuguese, Spanish
Dameware screenshot: Multi-monitor support lets teams toggle between screens to gain visibilityDameware Remote Everywhere OverviewDameware screenshot: The live chat feature lets support staff discuss issues with end-usersDameware screenshot: Support teams can use the remote assistance tool to access desktops securelyDameware screenshot: The ticketing tool lets support teams track issues and assign tasks to members

Dameware reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.5
  4.3
Jeremy Mayfield

An essential tool is every admins arsenal

Used daily for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved. The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

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Michael Menzie

Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazingThe amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

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Jerry Langford

The BEST remote control tool there is for Windows!

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

Easy of remote support. Ease of installation. Ability to see remote users desktop. Lightweight install Always running service. I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is. The MSI creation tool makes it easy to deploy. The ability to see remote screens exactly as the user does is invaluable for software troubleshooting. The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

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Brian Knox

Feature packed support platform!

Used daily for 2+ years
Reviewed 2017-08-09
Review Source: Capterra

Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction. Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

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Wade Thurmon

This is a great piece of software, easy to use and full of features.

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

I like the fact that I can remote into a computer very quickly, get the task finished and get out. This software makes my job less stressful. I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

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Dameware pricing

Starting from
$380
Pricing options
Free trial
Subscription
View Pricing Plans

DRE is based on an annual subscription. DRS is a one-time perpetual license

Dameware features

Chat
Customizable Branding
Instant Messaging
Monitoring
Surveys & Feedback
Ticket Management

API (166 other apps)
Activity Dashboard (81 other apps)
Automatic Notifications (81 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Email Integration (74 other apps)
Knowledge Base (99 other apps)
Multi-Channel Communication (72 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (93 other apps)
Social Media Integration (72 other apps)
Third Party Integration (97 other apps)
Workflow Management (65 other apps)

Additional information for Dameware

Key features of Dameware

  • Centralized License & User Account Management
  • File Sharing
  • Issue Management
  • Multi-Factor Authentication
  • Multi-Monitor Support
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Unattended Access
  • VoIP Communication
View All Features

Benefits

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.