App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Dameware Pricing, Features, Reviews and Alternatives
Dameware product overview
What is Dameware?
Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.
Key benefits of using Dameware
• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.
• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.
• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.
• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.
Typical customers
Platforms supported
Support options
Training options
Dameware pricing information
Value for money
4.4
/5
232
Starting from
540
Other
Pricing options
Value for money contenders
Dameware features
Functionality
4.4
/5
232
Total features
20
2 categories
Most valued features by users
Functionality contenders
Dameware users reviews
Overall Rating
4.6
/5
232
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.83/10
149
67
13
2
1
Henry P.
Tim P.
Overall rating contenders
Michael L.
RM&R Operations - Technical Lead
Hospital & Health Care, 51-200 employees
Review source
Transcript
Michael L.: Hi, my name's Michael. I'm an IT consultant. I give Dameware four to five. For more reviews...
Kevin L.
Verified reviewer
Oil & Energy,
Used daily for 2+ years
Review source
Share this review:
It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.
I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.
Charles H.
Verified reviewer
Computer & Network Security, 5,001-10,000 employees
Used daily for 1-2 years
Review source
Share this review:
Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.
Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.
It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.
James H.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.
Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.
Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they...
Abdullah A.
Staffing and Recruiting, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Pretty happy with the Tool due to it's simple interface
Simple to Use and pretty robust. Never had any issues with it
Due to being simple you get less features than other remote tools e-g Bomgar
Sergey G.
Automotive, 10,001+ employees
Used other for 2+ years
Review source
Share this review:
Good product
This SW helped solve many issues with my laptop. You need only inform to IT your IP.
Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.
Dameware FAQs and common questions
Q. What type of pricing plans does Dameware offer?
Dameware has the following pricing plans:
Starting from: $540.00
Free Trial: Available
Q. Who are the typical users of Dameware?
Dameware has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Dameware support?
Dameware supports the following languages:
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish
Q. Does Dameware support mobile devices?
Dameware supports the following devices:
Android, iPad, iPhone
Q. Does Dameware offer an API?
No, Dameware does not have an API available.
Q. What level of support does Dameware offer?
Dameware offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
Common Dameware comparisons
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.