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Dameware

4.5
(247)

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Remote-access system support tool for IT professionals

(0)

Dameware Pricing, Features, Reviews and Alternatives

Dameware FAQs

Q. What type of pricing plans does Dameware offer?

Dameware has the following pricing plans:
Starting from: $540.00
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Dameware?

Dameware has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dameware support?

Dameware supports the following languages:
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish


Q. Does Dameware support mobile devices?

Dameware supports the following devices:
Android, iPad, iPhone


Q. Does Dameware offer an API?

No, Dameware does not have an API available.


Q. What other apps does Dameware integrate with?

Dameware integrates with the following applications:
SolarWinds Service Desk


Q. What level of support does Dameware offer?

Dameware offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

Dameware product overview

Price starts from

540

Other

What is Dameware?

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Key benefits of using Dameware

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)
FAQs/Forum
Knowledge Base

Training options

Webinars
Videos
Documentation

Not sure about Dameware? Compare it with a popular alternative

Starting from

540

Other

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Free trial
Pricing range

Starting from

99

/user

Per month

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Dameware pricing information

Value for money

4.4

/5

247

Starting from

540

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dameware features

Functionality

4.4

/5

247

Total features

26

6 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Customizable Branding
Live Chat
Surveys & Feedback
Monitoring
Knowledge Base Management
Support Ticket Management

Dameware users reviews

Overall Rating

4.5

/5

247

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.73/10
Rating distribution

5

4

3

2

1

153

75

15

3

1

Pros
I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.
A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
Cons
The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.
Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.
Not all of the features of the on prem version are available. Admin accounts can be confusing.

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