App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Dameware Logo

Dameware

Remote-access system support tool for IT professionals

see alternatives

Dameware Pricing, Features, Reviews and Alternatives

Dameware product overview

Price starts from

540

Other

What is Dameware?

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Key benefits of using Dameware

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)
FAQs/Forum
Knowledge Base

Training options

Webinars
Videos
Documentation

Dameware pricing information

Value for money

4.4

/5

232

Starting from

540

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dameware features

Functionality

4.4

/5

232

Total features

20

2 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Customizable Branding
Live Chat
Surveys & Feedback
Monitoring
Support Ticket Management
Access Controls/Permissions

Functionality contenders

Dameware users reviews

Overall Rating

4.6

/5

232

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

149

67

13

2

1

Pros
I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.
A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
Cons
The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.
Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.
Not all of the features of the on prem version are available. Admin accounts can be confusing.

Overall rating contenders

Overall Rating

dameware is in a crowded space with newer players

Reviewed 6 months ago

Transcript

Michael L.: Hi, my name's Michael. I'm an IT consultant. I give Dameware four to five. For more reviews...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Reviewed 5 years ago
Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A secure program that gets the job done.

Reviewed 3 years ago

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Reviewed 5 years ago

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Amazing simple Support Tool

Reviewed 3 years ago

Pretty happy with the Tool due to it's simple interface

Pros

Simple to Use and pretty robust. Never had any issues with it

Cons

Due to being simple you get less features than other remote tools e-g Bomgar

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dameware review

Reviewed 2 years ago

Good product

Pros

This SW helped solve many issues with my laptop. You need only inform to IT your IP.

Cons

Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.

Dameware FAQs and common questions

Q. What type of pricing plans does Dameware offer?

Dameware has the following pricing plans:
Starting from: $540.00
Free Trial: Available


Q. Who are the typical users of Dameware?

Dameware has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dameware support?

Dameware supports the following languages:
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish


Q. Does Dameware support mobile devices?

Dameware supports the following devices:
Android, iPad, iPhone


Q. Does Dameware offer an API?

No, Dameware does not have an API available.


Q. What level of support does Dameware offer?

Dameware offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

Common Dameware comparisons

Dameware logo
ISL Light logo
DamewarevsISL Light
Dameware logo
Rescue logo
DamewarevsRescue
Dameware logo
NinjaOne logo
DamewarevsNinjaOne
Dameware logo
Pulseway logo
DamewarevsPulseway

Related categories