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Deskero vs HaloPSA Comparison

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Overview

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance...

HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$4.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

70

32

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

(15)

5

4

3

2

1

12

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great user/client experience, great customer service, easy to integrate, great for your clients.
Is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price.
It’s ease for use and very intuitive. The best feature it’s to the ability to connect with social networks.

Pros

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.

Cons

But we are getting used to that. The notes get lost in the notifications instead of standing out as a "Need to do" type issue.
Sometimes admin area is a bit too crowdy. Chat systems is worst than other parts of the software.
Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Cons

The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.
However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.
We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features90
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Categorization
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Content Filter
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Desktop Notifications
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Fixed Asset Management
  • Help Desk Integration
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timer
  • Timesheets
  • User Management
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features104
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Categorization
  • Change Management
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Content Filter
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Migration
  • Data Visualization
  • Desktop Notifications
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Fixed Asset Management
  • Help Desk Integration
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Billing
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • Room Booking
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timer
  • Timesheets
  • User Management
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud