Deskero Pricing

The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

It is very easy to use. Pretty straightforward on all fronts. Customer service is excellent for the things that seem to be a little hidden - usually right in front of my face.

Since purchasing, the customer service is a little slower than when I was in evaluation mode. It is a bit more cumbersome to use if you aren't using it as an emailing platform like it is built for. We are wanting to get more familiar with it before rolling out the emailing piece simply to lessen the confusion among recipients and it works, but definitely is intended to be used as an emailing platform. I wish there was a better way to highlight need for followup besides the "notes." But we are getting used to that. The notes get lost in the notifications instead of standing out as a "Need to do" type issue.

We like the ease of use, setup and excellent customer service

The only criticism really is the refreshing of data on the app and on screen - you have to manually refresh (and close down and restart the app) to get the most up to date data

Value for money, feature rich, the friendly support provided by Deskero staff

No native Android app.

Hello! You can find our Android app at this link: https://play.google.com/store/apps/details?id=com.deskero.mobile Cheers!

The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

Management of calls of a customer base for a legal software

No cons were added to this review

Easy to use and set up. Complete guide to the installation process Cloud based Free agent Affordable paid plans

They could offer 3 agents for the free plan. Also live chat for at least one agent. I think that's it. Interface it good

As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

None really, we are on the entry package with a few agents and it has been working well for the last few months.

So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

No cons were added to this review

Hello! Thank you so much for the very positive review! Just a quick note: we do offer SMS integration on our Premium plan. Best regards

We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well. Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Hello! Thank you for your review, we appreciate it! We will soon launch a totally new UI, fresher, neater and redesigned from scratch (of course you will be able to choose whether to use the new version or the legacy one). The assignment feature will be introduced in the next release of our mobile apps. Thank you and best regards!

Ticket managing. Easy user interface. Easy to keep track of problems. Able to see what other Admins are working on.

Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Hello, thanks for your review! Please let us know what you would change in our application by dropping an email to support@deskero.com Thank you!

The Team The value you get for the price Everything works as it supposes. Flexibility to adapt.

The only thing I don’t like it is the design because there is so much space lost but maybe it helps to focus one client at the time.

Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Nothing yet! its great. Pricing is good and support is great.

I use Deskero daily and I can say that it's the best solution for your help desk! The team that it's following the project is made up of young people that love to keep in touch with their customers. Never seen such a responsive team, they actually use emails like an instant messaging app, always ready to answer your questions. For the quality level they offer, the cost is minimum

No cons were added to this review

Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

The user experience is very simple and all employees can learn it easily and use it continuously.

The price a bit high if you want to have manu users.

Super easy to use and deploy. Honestly takes minutes to get up and going.

There are a few features that I wish were part of the single agent sub.

The software is very friendly an easy to use. Our users are very happy and our customers felt the difference.

I make a small suggestion of detail, put all features in all agents and put a higher price per agent. But it´s still ok like this.

Thank you very much! :)

Simple to use, great social integration

No cons were added to this review

I love how I can gather customer data, track outstanding tickets, and evaluate wait time. Pricing is great too!

I wish I could organize tickets out a little more vs. one category of pending.

is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price.

Deskero is very new so some things could definitely improve. Documentation could be better (even if customer care is quite fast!) and third party integration has a log way to go.