Deskero Pricing Plan & Cost Guide

Deskero

Customizable help desk & ticketing system

4.67/5 (108 reviews)

Deskero Pricing

Starting from: $9.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Competitors Pricing

LiveAgent

Starting from: 15.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Olark

Starting from: 17.00/month
Pricing model: Free, Subscription
Free Trial: Available

FixMe.IT

Starting from: 30.00/month
Pricing model: Subscription
Free Trial: Available

Conversational Cloud

Pricing model: Subscription
Free Trial: Available

LiveChat

Starting from: 16.00/month
Pricing model: Subscription
Free Trial: Available

Deskero Pricing Reviews

Pros

  • Great user/client experience, great customer service, easy to integrate, great for your clients.Jonathan H.Read the full review
  • We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use.Margie A.Read the full review
  • It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing.Danilo F.Read the full review

Cons

  • Sometimes admin area is a bit too crowdy. Chat systems is worst than other parts of the software.Andrea L.Read the full review
  • Pricing could be a problem because of the agents.Verified ReviewerRead the full review
  • Data-export doesn't work very well, is really the raw data. Reports are rather limited.Verified ReviewerRead the full review
98%
recommended this to a friend or a colleague

25 reviewers had the following to say about Deskero's pricing:

Andrew S.

Finally an easy to set up and cheap service desk!

Used daily for less than 6 months
Reviewed 2021-04-27
Review Source: GetApp

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

Pros
Very easy to set up but without lacking features. They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

Cons
Nothing yet! its great. Pricing is good and support is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to use ticketing system

Used weekly for 1-2 years
Reviewed 2017-06-30
Review Source: GetApp

Pros
Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Cons
Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

Response from Deskero (Nabra Ltd)


Hello! Thanks for your review! You can actually export tickets in Excel/CSV format as well. We offer 30+ different reports and you can create custom ones too. The email notification layout is 100% editable in full HTML. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jonathan M.

They are amazing.

Reviewed 2016-02-19
Review Source: GetApp

Hello, If you need to work with a company that they care about you go for it ! They are amazing. They respect their giving words. I wanted to start a support servicing company and because I would have been between my client and their client I ask them if it was possible to add this 3 layer. The answer was positive and we work together to achieved this goal. I'm not a normal customer because the way I wanted to use their application it but the only thing I can guaranty you is that they will do everything they can to help you get the most of their platform.

Pros
The Team The value you get for the price Everything works as it supposes. Flexibility to adapt.

Cons
The only thing I don’t like it is the design because there is so much space lost but maybe it helps to focus one client at the time.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Easy to understand, extremely easy to setup, and great value

Reviewed 2016-06-23
Review Source: GetApp

After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

Pros
User firendly, price, easy to setup

Cons
Hard to find support, but hardly ever needed.

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Good but not cheap

Used daily for free trial
Reviewed 2018-02-05
Review Source: GetApp

Pros
Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons
The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Response from Deskero (Nabra Ltd)


Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Stefano D.

Easy to implement and to use. It saves a lot of time to the company's support team.

Used daily for less than 6 months
Reviewed 2020-07-08
Review Source: GetApp

Pros
The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Cons
Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Patrick B.

At last, a product that understand the importance of multilanguage customer service

Used daily for less than 6 months
Reviewed 2019-02-20
Review Source: GetApp

Pros
As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

Cons
-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Deskero Review

Used daily for free trial
Reviewed 2019-06-18
Review Source: GetApp

Pros
Easy Use & multi language for people how don't understand

Cons
Pricing could be a problem because of the agents.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Soren E.

Excellent value and feature rich!

Reviewed 2016-02-19
Review Source: GetApp

A little over a year ago I picked Deskero over other players like Zendesk and Intercom. Why? Simply because they are customer friendly, they respond quickly and I feel the cost is very fair without being overcharged for useless features. We get exactly what we need in terms of features. We use Deskero daily, its become a great tool for us to organize tickets both internally and externally. Its one place for everything!

Pros
Value for money, feature rich, the friendly support provided by Deskero staff

Cons
No native Android app.

Response from Deskero (Nabra Ltd)


Hello! You can find our Android app at this link:
https://play.google.com/store/apps/details?id=com.deskero.mobile

Cheers!

Rating breakdown

Value for money
Ease of use
Customer support

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Paolo V.

Simple & Good

Reviewed 2016-04-07
Review Source: GetApp

Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Pros
Management of calls of a customer base for a legal software

Rating breakdown

Value for money
Ease of use
Customer support

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Tyler M.

Great Program!

Used daily for less than 6 months
Reviewed 2019-11-07
Review Source: GetApp

Pros
I love how I can gather customer data, track outstanding tickets, and evaluate wait time. Pricing is great too!

Cons
I wish I could organize tickets out a little more vs. one category of pending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

is very easy to use

Used daily for free trial
Reviewed 2018-05-29
Review Source: GetApp

Pros
the connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Cons
the platform need other colours to assuagement other activities or other specifications, are interesting see the union be the platform and de mail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Hank

Simplicity and flexibility at a good price

Reviewed 2013-08-28
Review Source: GetApp

Great help desk system with a penchant for social networks

Pros
is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price.

Cons
Deskero is very new so some things could definitely improve. Documentation could be better (even if customer care is quite fast!) and third party integration has a log way to go.

Rating breakdown

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Miguel O.

Our experience is very good. We had a lot of missing calls an now we don´t miss a single one.

Used daily for less than 6 months
Reviewed 2017-05-12
Review Source: Capterra

Pros
The software is very friendly an easy to use. Our users are very happy and our customers felt the difference.

Cons
I make a small suggestion of detail, put all features in all agents and put a higher price per agent. But it´s still ok like this.

Response from Deskero


Thank you very much! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark K.

Used for client support email ticketing help desk

Used daily for 6-12 months
Reviewed 2016-09-12
Review Source: GetApp

We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Pros
Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

Cons
None really, we are on the entry package with a few agents and it has been working well for the last few months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ehsan A.

Deskero

Used daily for less than 6 months
Reviewed 2017-05-01
Review Source: GetApp

Pros
Integrated hosted service Good support

Cons
A little bit expensive

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Pedro T.

Great System

Reviewed 2016-02-23
Review Source: GetApp

It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly. configuration is also very simple and full of help, I personally have used other systems and I prefer deskero. it's great.

Pros
easy, quickly an poerfull

Cons
expensive and free version too limited

Rating breakdown

Value for money
Ease of use
Customer support

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Anonymous

Great

Used daily for less than 6 months
Reviewed 2017-12-06
Review Source: GetApp

Pros
Easy to use and set up. Complete guide to the installation process Cloud based Free agent Affordable paid plans

Cons
They could offer 3 agents for the free plan. Also live chat for at least one agent. I think that's it. Interface it good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephenie S.

Great App for the Price

Used daily for free trial
Reviewed 2019-07-18
Review Source: GetApp

We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Pros
I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Cons
The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Leah T.

Great product for the money

Used daily for less than 6 months
Reviewed 2020-03-27
Review Source: GetApp

So far, it works well for the cost. I'm certain with more time, we'll be used to working in this environment and be more comfortable with its features.

Pros
It is very easy to use. Pretty straightforward on all fronts. Customer service is excellent for the things that seem to be a little hidden - usually right in front of my face.

Cons
Since purchasing, the customer service is a little slower than when I was in evaluation mode. It is a bit more cumbersome to use if you aren't using it as an emailing platform like it is built for. We are wanting to get more familiar with it before rolling out the emailing piece simply to lessen the confusion among recipients and it works, but definitely is intended to be used as an emailing platform. I wish there was a better way to highlight need for followup besides the "notes." But we are getting used to that. The notes get lost in the notifications instead of standing out as a "Need to do" type issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ray L.

Deskero allows you to measure I.T., so that you can manage it.

Used daily for 6-12 months
Reviewed 2017-07-20
Review Source: GetApp

Pros
Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Cons
A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Amazing Helpdesk Software

Used daily for 2+ years
Reviewed 2018-03-01
Review Source: GetApp

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.

Pros
So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues! Web based and they have mobile app also that you can use to connect! I recommend everyone to use it!

Response from Deskero (Nabra Ltd)


Hello! Thank you so much for the very positive review! Just a quick note: we do offer SMS integration on our Premium plan.

Best regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alessandro P.

Perfect platform

Reviewed 2016-02-29
Review Source: GetApp

Easy to use both on the end-user side and on the administrator side, with a great value for money. Deskero is social and user-friendly and allows us to communicate in a fresh ways to our customers and give them all solutions they are asking for.

Rating breakdown

Value for money
Ease of use

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Anonymous

Easy to use and excellent value

Used daily for less than 6 months
Reviewed 2018-03-26
Review Source: GetApp

Pros
We are a pre-seed start up and were looking for a support portal that was both good value and could offer a password protected support portal & knowledge base. Deskero does both of these things well. Customer support were also response to our needs and tweaked the plan for us. Super impressed so far. The mobile app on Android is good too.

Cons
Desktop UI seems very dated to me (10 years behind?), and the mobile app doesn't allow the assignment of tickets, so, as admin, I don't get notified through the app when new tickets come in, and so have missed a few.

Response from Deskero (Nabra Ltd)


Hello! Thank you for your review, we appreciate it! We will soon launch a totally new UI, fresher, neater and redesigned from scratch (of course you will be able to choose whether to use the new version or the legacy one). The assignment feature will be introduced in the next release of our mobile apps. Thank you and best regards!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Randeep K.

Highly customizable cloud-based help desk and ticket support system

Used weekly for 1-2 years
Reviewed 2018-07-15
Review Source: GetApp

Pros
The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

Cons
The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Response from Deskero (Nabra Ltd)


Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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