Deskpro Comparison

Overview

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(32)

5

4

3

2

1

21

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Their support is good, they have a nice response time in any technical question or issue that we had.
Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.
Very happy with the software and the excellent support I have always received whenever I ask a question in the live chat.

Cons

There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints.
They have some "hidden" costs which were very unpleasant. For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.
Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features80
  • @mentions
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Management
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Filtered Views
  • Full Text Search
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Distribution
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations12
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation