DeskPRO Features

DeskPRO

The helpdesk software for everyone

4.75/5 (4 reviews)

DeskPRO Feature Summary

  • Ticket & email management
  • Ticket action triggers
  • Ticket prioritization
  • Knowledgebase creation
  • Live chat
  • Feedback tool
  • Custom branding
  • Cloud or self host
  • 3rd party integrations
  • Advanced reporting
  • Report builder
  • Agent Chat
  • Ticket notes
  • Assign tasks
  • Quick reponses and mass actions
  • DeskPRO CRM
  • Multi lingual support options
  • Ticket custom fields, macros and labels
  • Ticket merge, flags and grouping
  • API

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (63 other apps)
CRM Integration (54 other apps)
Chat (136 other apps)
Contact History (55 other apps)
Customizable Branding (57 other apps)
Email Integration (62 other apps)
Instant Messaging (71 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (71 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


6 reviews

See all iOS Apps

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

DeskPRO Feature Reviews

3 reviewers had the following to say about DeskPRO's features:

Demelza Davies

Verified Reviewer

Helpdesk for Recruitment Consultants

2016-09-20

We use it everyday and it hasn't crashed on us (unlike the last software we used) so that is a real improvement.

Pros

Initially we thought that the knowledge base would deter people from getting in touch, but alongside the live chat the enquiries are more targetted and know what questions they want to ask, which always helps.

Cons

Would be nice if the interface was a bit prettier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering DeskPRO

Worthwhile booking a demo. Was really helpful to go through all of the elements and actually speak to someone about it and ask questions.

Source: GetApp
Helpful?   Yes   No
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Kimberly Kaye

Great Software, Helped to Streamline Our Support

2016-09-20

Although we don't use all the features the ones that we do use have really helped. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for.

Pros

Nice that they have phone, email and live chat support, nothing beats being able to chat to someone over the phone.

Cons

Took a bit of time to learn the software, but after a few days, was up to speed and now is easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Reza Setiadi

Verified Reviewer

not bad help desk software

2017-07-31

Pros

can use snippets that can help you if you have some texts to use every time. and we can install it on our server.

Cons

i do not like the ui, a bit oldfashion. a bit difficult to install it if you are new to server, that's all

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more