Desku Reviews - Pros & Cons, Ratings & more

Freshdesk

Zendesk Suite

LiveAgent

Intercom

ThriveDesk

LabiDesk

Desku is AI Customer Service Software With features such as LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. 

Desku

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Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost.

Managing Partner

Custom domain feature is great. Organization of tickets and ability to add tags is awesome.

Owner

I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me.

Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox.

Ease of use, quick onboarding, works like a charm. Had 1 issue which was quickly resolved.

Partner

I have only been testing the new chatbot for a short period, but so far I'm really impressed the UX behind this. A lot of great templates with useful flows.

Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.

Admin

The product is solid and easy to work on. A robust live chat feature is the gem.

Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.

Their was amount of functionalities and the quality of the product makes it a great product.

Developer

It is easy to use and provides a great way to keep track of your conversations with customers - support ticketing system, knowledge base, shared inbox and chat support.

President

It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs.

Executive Director

Marking a ticket as spam doesn't delete it or block or delete the sender.

Web Application Programmer

Little confusing as to the difference between the Deskubot Widget and the Live Chat widget. I assumed if you had Live Chat, that it was all one thing.

Marketer

Some functions are missing in the live chat feature, and overall I needed more customization options.

This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent.

tawk.to

Crisp

MyAlice

Excellent experience with help desk software

Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a  fantastic alternative to Zendesk, Live chat and Freshdesk.

The Ultimate Customer Support Platform

Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its  own support service is fast and solves any  problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback.

The best HelpDesk System we have tried

Overall the best right now for a chat and ticketing system with lots of future updates

Desku Is The Best

Made a switch from Crisp

Unifying our customer support channels was a priority for us. Previously we were using 3-4 different apps to accomplish what Desku does. Bringing everything together in Desku has really helped our support team streamline their workflows and decrease our response times.

New Contender in the Customer Support Space

Deskubots - great addition to Live Chat

5 Stars ⭐ All-in-One Customer Support Platform

I'm thankful to have found Desku when I did. I've been managing my customer support via email and using Trello as a knowledge base. It worked but it's definitely not what I wanted long-term. I transitioned to HelpScout and that was great until my credit card expired while I was in the hospital with covid. I've yet to regain access to all of the data inside of that account so I'm basically starting from what I had in Trello. I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support. The chat bot works just fine. I can't say that I've encountered any problems that I didn't create and even then the support team were quick to reply to me and solve my problem. It was easy to install, really no heavy lifting and the interface is easy to navigate for me. It pretty much has every feature that I need at the moment in a help desk. I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this!

Thankful To Have Found Desku

Desku.io is a clear winner in easy-to-use contact center software.  I would highly recommend you at 

Simple and straight forward. Easy to build with. UI takes a bit to get used to, but works well after you learn how to click the right place

Fast and easy bot builder. 

Very happy in general, easy to use and includes the app

simple and easy

Excellent tool and team. Support is fast to respond and help if you have issues.

This is the One.

Thankyou so much for such detailed review wilton

Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.

Replaced Freshdesk with Desku

My preferred helpdesk and communication hub

I have 3 accounts with them for 3 of my websites and it is an amazing service. They also just launched a bot service for their chat support and cant wait to use it.

Theie support via Whatsapp is fast and problems are solved quickly.

Thank you and cheers from Morocco

Great customer support service

Thankyou for amazing review 

We will surely consider improving further 

A toolkit that we business needed

Desku.io is an amazing helpdesk solution

Desku is a great helpdesk solution. I love the live-chat option.

Awesome and flexible

I am  happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool.

Desku is awesome

Support Team Reinvented

A solid ticket management system. 

Thankyou Johnny

we will surely improve shopify integration in coming months.

Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.

Pretty well developed new player

It is  incredible software, highly recommended! 

Almost the only support tool you need is Desku

Thankyou Jim

It motivates us to move further and faster.

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