This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Deskun

Multichannel help desk system built for Gmail deployment

see alternatives

Deskun Pricing, Features, Reviews and Alternatives

Deskun product overview

What is Deskun?

Deskun is a multichannel help desk system that integrates wholly into Gmail. Installed via a Google Chrome plug-in extension that also boasts compatibility with Yandex Browser, the solution is freely available with limited features while affordable monthly business pricing offers complete access for multiple agents and variuos channels. Major features then span customer support across different channels such as live chat, email, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram, where customer requests can be handled and responded to effectively, and assigned to invited support agents within a broader team. Users can then add new channel for e-mail or live chat support, raise tasks and actions with specific set deadlines before monitoring help desk employee performance.

Key benefits of using Deskun

  • Deskun is an integrated solution that combines different communication channels: live chat, email, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram for Gmail-based customer support for an affordable monthly business rate.


  • Quick installation is ensured via the free Google Chrome browser extension, also supported by Yandex Browser, allowing users to create personal accounts and invite subsequent agents.


  • Promising a lightweight and compact design, Deskun boasts a clear and convenient interface with an emphasis on enabling help desk users to respond to tickets or handle chat conversations in a minimal amount of clicks.


  • Message templates save time when composing email responses and answering common requests, while correspondences can be scheduled and tracked to see when they were read.


  • Email tracking helps to find out when the dispatched message was read by the recipient
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Documentation

    Deskun pricing information

    Value for money

    5.0

    /5

    3

    Starting from

    $

    1.99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Deskun features

    Functionality

    4.3

    /5

    3
    Total Features16 1 categories

    Most valued features by users

    Chat/Messaging
    Alerts / Escalation
    Alerts/Notifications
    Email Management
    Queue Management
    Access Controls/Permissions
    Social Media Integration
    Support Ticket Tracking

    Functionality contenders

    Deskun users reviews

    Overall rating

    5.0

    /5

    3

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.67/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good app for task management on freelance

    Reviewed 4 years ago
    Pros

    I’m a freelance designer, for me the major benefit is the price, it’s really cheap. It’s great that I can manage my projects and communicate with my clients in one place, Deskun removes some unwanted actions and makes the process much easier. It helps me organize my projects and tasks by priority.

    Cons

    There were several issues with Deskun work on my machine, but they were fixed quickly. Also I lack the ability to set custom statuses for tickets, sometimes I need more than preset statuses, e.g. there’s no status “In progress”.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Very cost-effective helpdesk

    Reviewed 4 years ago
    Pros

    Great G Suite integration, works quite stable after setting up even with a big amount of tickets. Very low price for such product. I enjoy checklists when setting tasks to employees. Also Deskun support team answers quickly.

    Cons

    There's no mobile version, and it only goes as a Chome plugin. Some people in our team use Safari for example. It was quite tricky to set up, as for me.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Good help desk system at reasonable price

    Reviewed 5 years ago

    We're using Deskun in small team of 5 people to organize customer support for our webstore. Overall the system works good, we haven't noticed any inconveniences yet. One minor flaw - Deskun doesn't work in Safari browser.

    Pros

    Mailtracking, message templates, snooze, simple interface.

    Cons

    Doesn't work in Safari; No live chat support

    Deskun FAQs and common questions

    Deskun has the following pricing plans:
    Starting from: $1.99/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Deskun has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Deskun supports the following languages:
    English, Russian, Dutch


    No, Deskun does not have an API available.


    Deskun integrates with the following applications:
    Gmail, Twitter, Facebook


    Deskun offers the following support options:
    Email/Help Desk, Phone Support

    Related categories