Deskun Pricing, Features, Reviews & Comparison of Alternatives

Deskun

Multichannel help desk system built for Gmail deployment

5.0/5 (3 reviews)

Deskun overview

Deskun is a multichannel help desk system that integrates wholly into Gmail. Installed via a Google Chrome plug-in extension that also boasts compatibility with Yandex Browser, the solution is freely available with limited features while affordable monthly business pricing offers complete access for multiple agents and variuos channels. Major features then span customer support across different channels such as live chat, email, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram, where customer requests can be handled and responded to effectively, and assigned to invited support agents within a broader team. Users can then add new channel for e-mail or live chat support, raise tasks and actions with specific set deadlines before monitoring help desk employee performance.

Deskun's specific features go on to add message templates and the ability to create faster, reusable responses when composing new correspondences. These messages can then be flagged for sending only at a specific date and time or be queued as "snooze" follow-up reminders that will reappear unread in an inbox later. Notes can be shared privately to exchange internal information within teams, while Deskun also makes it possible to connect other email accounts for processing client requests externally.
deskun.com

Pricing

Starting from
$1.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, Russian
Deskun screenshot: Quickly see ticket threads pending review, to remain open or those that are closedDeskun is a multichannel customer support system inside Gmail.Deskun screenshot: Respond to common queries rapidly using pre-built, customizable message templatesDeskun screenshot: Deskun is an email-based solution for Gmail that facilitates the technical and information support supplied to a customer baseDeskun screenshot: Messages can be drafted and designated for sending at a specific date and timeDeskun screenshot: The overview allows the newest tickets and those closest by deadline to be viewedDeskun screenshot: Message templating allows the creation of one or more templates that can be used later when composing new emailsDeskun screenshot: Use a previously created message template by clicking the button in the compose form and simply selecting the desired templateDeskun screenshot: Users can choose to send a delayed delivery message by setting the time and date of the planned deliveryDeskun screenshot: Delayed delivery messages are saved in the Drafts folder and sent out at the requested date and timeDeskun screenshot: Mail tracking is enabled by default but can be toggled off by clicking a button in the bottom toolbar of the compose formDeskun screenshot: Hover over the tracking status icon to view when the recipient has read a messageDeskun screenshot: Snooze messages send important notes back to the inbox as unread messages at a stipulated date and time

Deskun reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.3
  4.7
  5.0
Anonymous

Good app for task management on freelance

Used daily for less than 6 months
Reviewed 2017-08-01
Review Source: GetApp

I’m a freelance designer, for me the major benefit is the price, it’s really cheap. It’s great that I can manage my projects and communicate with my clients in one place, Deskun removes some unwanted actions and makes the process much easier. It helps me organize my projects and tasks by priority.

Read the full review

Anonymous

Very cost-effective helpdesk

Used daily for less than 6 months
Reviewed 2017-06-05
Review Source: GetApp

Great G Suite integration, works quite stable after setting up even with a big amount of tickets. Very low price for such product. I enjoy checklists when setting tasks to employees. Also Deskun support team answers quickly.

Read the full review

Elena Potapova

Good help desk system at reasonable price

Used daily for less than 6 months
Reviewed 2016-10-19
Review Source: Capterra

We're using Deskun in small team of 5 people to organize customer support for our webstore. Overall the system works good, we haven't noticed any inconveniences yet. One minor flaw - Deskun doesn't work in Safari browser.Mailtracking, message templates, snooze, simple interface.

Read the full review

Deskun pricing

Starting from
$1.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

FREE package with 1 support agent and 1 channel available or:

$2.99 per month – additional agent, $1.99 per month – additional channel

Deskun features

Automatic Notifications
Chat
Email Integration
Prioritizing
Social Media Integration

API (159 other apps)
Activity Dashboard (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Deskun

Key features of Deskun

  • Online ticketing
  • Inbox / queue management
  • Automated routing
  • Customer support tracking
  • Project management system
  • Help desk management
  • Help desk integration
  • Support ticketing
  • Gmail email integration
  • Category / status filtering
  • Queue management
  • Task management
  • Email message templates
  • Email tracking
  • Flexible access rights
  • Automatic send
  • Automatic notifications
  • Priorities
  • Notes
  • Ticket locking
  • Delegation
  • Email scheduling
  • Live chat widget
View All Features

Benefits

Deskun is an integrated solution that combines different communication channels: live chat, email, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram for Gmail-based customer support for an affordable monthly business rate.

Quick installation is ensured via the free Google Chrome browser extension, also supported by Yandex Browser, allowing users to create personal accounts and invite subsequent agents.

Promising a lightweight and compact design, Deskun boasts a clear and convenient interface with an emphasis on enabling help desk users to respond to tickets or handle chat conversations in a minimal amount of clicks.

Message templates save time when composing email responses and answering common requests, while correspondences can be scheduled and tracked to see when they were read.

Email tracking helps to find out when the dispatched message was read by the recipient