Deskun Features List

Deskun

Multichannel help desk system built for Gmail deployment

5.0/5 (3 reviews)

Deskun Feature Summary

  • Online ticketing
  • Inbox / queue management
  • Automated routing
  • Customer support tracking
  • Project management system
  • Help desk management
  • Help desk integration
  • Support ticketing
  • Gmail email integration
  • Category / status filtering
  • Queue management
  • Task management
  • Email message templates
  • Email tracking
  • Flexible access rights
  • Automatic send
  • Automatic notifications
  • Priorities
  • Notes
  • Ticket locking
  • Delegation
  • Email scheduling
  • Live chat widget

Customer Service & Support Feature Comparison

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API (134 other apps)
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Chat (131 other apps)
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Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Deskun Feature Reviews

3 reviewers had the following to say about Deskun's features:

Anonymous
A verified reviewer
Verified Reviewer

Very cost-effective helpdesk

2017-06-05

Pros

Great G Suite integration, works quite stable after setting up even with a big amount of tickets. Very low price for such product.

Cons

There's no mobile version, and it only goes as a Chome plugin.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Elena Potapova

Good help desk system at reasonable price

2016-10-19

We're using Deskun in small team of 5 people to organize customer support for our webstore. Overall the system works good, we haven't noticed any inconveniences yet. One minor flaw - Deskun doesn't work in Safari browser.

Pros

Mailtracking, message templates, snooze, simple interface.

Cons

Doesn't work in Safari; No live chat support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Графический дизайнер (Information Technology and Services company, 51-200 employees)
Verified Reviewer

Good app for task management on freelance

2017-08-01

Pros

It’s great that I can manage my projects and communicate with my clients in one place, Deskun removes some unwanted actions and makes the process much easier. It helps me organize my projects and tasks by priority.

Cons

Also I lack the ability to set custom statuses for tickets, sometimes I need more than preset statuses, e.g. there’s no status “In progress”.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more