Dezide Features

Dezide

Interactive Troubleshooting Guides

4.2/5 (5 reviews)

Dezide Feature Summary

  • Interactive Troubleshooting Guides
  • Reduce troubleshooting time
  • Fix errors on the first vist
  • Transfer skills faster
  • Train new employees faster
  • Distribute knowledge to a greater audience, internationally
  • Improve management of information and make it accessible
  • Update the knowledge base with contributions from the field
  • Train the junior engineers to a higher standard
  • Salesforce integration
  • SaaS or on-premise hosting
  • Easy to connect through API
  • SSO and user provisioning through IdP systems
  • IIoT integration for using machine data

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Dezide Feature Reviews

4 reviewers had the following to say about Dezide's features:

Pieter Colen

Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality

2017-08-23

Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix)

Pros

The possibility to link the application to other tools (data transfer & API-calls) can be very powerful.

Cons

The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Christian Yde

Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams

2017-08-18

We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems.

Pros

Dezide API is easy to integrate to and provides full usage of the solution.

Cons

While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Viret Arthur

Liebherr Mining using Dezide Advisor tool

2015-01-27

The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tine Mathiassen

Very difficult to use - also very limited in when it cal do

2016-01-17

We use it now but we are looking for a more easy and more "Modern" system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more