Dezide Features List

Dezide

Troubleshooting guides for customer service

3.0/5 (1 review)

Dezide Feature Summary

  • Contact center portal
  • Computer telephony integration (CTI)
  • Intelligent guides
  • Normal/ advanced guides
  • FAQ articles
  • Content search engine
  • Content feedback tool
  • Self service portal
  • Portal customisation
  • Website integartion
  • Dezide Web Service API
  • Offline troubleshooter
  • DecisionEngineAPI
  • Field service solution
  • Automatic data synchronisation
  • Multilingual support
  • Custom branding for troubleshooters

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (134 other apps)
Activity Dashboard (56 other apps)
Automatic Notifications (62 other apps)
CRM Integration (51 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Dezide Feature Reviews

1 reviewers had the following to say about Dezide's features:

Tine Mathiassen

Very difficult to use - also very limited in when it cal do

2016-01-17

We use it now but we are looking for a more easy and more "Modern" system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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