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RingCentral Engage Digital Comparison

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Overview

RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
0%
would recommend this app

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features98
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Anti Spam
  • Application Integration
  • Archiving & Retention
  • Assignment Management
  • Authentication
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Categorization
  • Chat
  • Client Management
  • Collaboration Tools
  • Communication Management
  • Contact History
  • Contact Management
  • Content Filter
  • Content Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Database Integration
  • Desktop Notifications
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Escalation Management
  • File Transfer
  • Filtered Views
  • Forms Management
  • Gamification
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multiple Format Support
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Records Management
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Rich Text Editor
  • SEO Management
  • SLA Management
  • SMS Integration
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Software Development Kit
  • Spell Correction
  • Status Reporting
  • Status Tracking
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Traceability
  • Two-Factor Authentication
  • User Management
  • Video Support
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations24
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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