Dixa Features

The software uses queue for email routing, as in a telephone system.

We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with...

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As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Thanks for the great review, Elizabeth!

Easy setup of phone/chat/email in the desktop app.

I think there should be an android/iOS app

Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)

Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.

As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.

Hi Johan! Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)

Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for.

Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect!

Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!

Features were decent. Setup was painless for the most part.

They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!

We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?

Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.

Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.

Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.

We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.

I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!

Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)

Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.

Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)

Ease of use. Integrated phone, chat and email. reasonable call rates.

You have to pay for an extra person to be able to monitor staff

Hi Faye, Thanks for the review! We are happy to get to work with you :)