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Dixa Features

Features Summary

Functionality

3.9

/5

20

Total features

75

10 categories

Dixa features

API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Automated Routing
Automatic Call Distribution
Blended Call Center

Common features of Telephony software

API
Activity Dashboard
Activity Tracking
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Disposition

Price starts from

99

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

20

Price starts from

99

Per month

learn more

Total Features

75

Unique features

  • Automatic Call Distribution

  • Remote Support

  • Employee Activity Monitoring

  • Hotkeys

Functionality

4.5

/5

1.7K

Price starts from

14

/user

Per month

visit website

Total Features

143

Features in Common

59

Unique features

  • Single Sign On

  • Activity Tracking

  • Transfers/Routing

  • Data Import/Export

Functionality

4.3

/5

2.8K

Price starts from

19

/user

Per month

visit website

Total Features

181

Features in Common

62

Unique features

  • Service Catalog

  • Issue Auditing

  • Project Management

  • Campaign Management

Common Dixa comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dixa - Great Omnichannel/CRM Software

Reviewed a year ago

Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time.

Pros

Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience.

Cons

The Analytics and reporting gives you the fundamental information but the package needs enhancements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Be ware of trick-sale upgrades.

Reviewed a year ago

It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and...

Pros

The software uses queue for email routing, as in a telephone system.

Cons

We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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All in one place

Reviewed 3 years ago

We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs.

Pros

We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Cons

Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications.

Vendor response

Hi Jonas, Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cheap, efficient and all about customization, this is what I can say about using Dixa.

Reviewed 5 years ago

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros

We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with...

Cons

As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Vendor response

Thanks for the great review, Elizabeth!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Dixa Review

Reviewed 3 years ago
Pros

Easy setup of phone/chat/email in the desktop app.

Cons

I think there should be an android/iOS app

Vendor response

Hi Benjamin, Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great software and a great partnership

Reviewed 3 years ago

I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.

Pros

Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.

Cons

As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.

Vendor response

Hi Johan! Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Makes the day a lot easier

Reviewed 3 years ago

Very nice. Makes multiple users on the same email alot easier. Still missing some features like intern chat/messagecenter.

Pros

Easy to use. Many features that makes the everyday work a lot easier. Structured and easy to find what you are looking for.

Cons

Customer service is lacking. Especially the chat feature. Too many standard answers. An example was that mailing wasn't working. And the customer support offered me to do a check on the issue and get back to me on email (which wasn't working) When in contact with danish support everything is perfect!

Vendor response

Hi Luisa, Thank you for reviewing us :) We appreciate the feedback and will continue to improve our product to make your days even better!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Scam

Reviewed 2 years ago
Pros

Features were decent. Setup was painless for the most part.

Cons

They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent cloud solution for your callcenter with a reasonable cost!

Reviewed 4 years ago
Pros

We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

Cons

IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Vendor response

Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It is convenient to use dixa for a call-center and easy to build a team work upon each business proc

Reviewed 5 years ago

Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.

Pros

Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.

Cons

Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.

Vendor response

Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent customer service and great performance at a hard to beat price

Reviewed 4 years ago

Has helped us gain sales by providing awesome customer support!

Pros

We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.

Cons

I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!

Vendor response

Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy managable and user friendly interface. Good product. Reasonable Price.

Reviewed 5 years ago

Good communication with their team, user friendly interface, smooth API.

Pros

Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.

Cons

Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Vendor response

Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great business solution

Reviewed 3 years ago

The best thing about this software for us is that it solves a problem with a remote staff member and it is easy to use with good technical support.

Pros

Ease of use. Integrated phone, chat and email. reasonable call rates.

Cons

You have to pay for an extra person to be able to monitor staff

Vendor response

Hi Faye, Thanks for the review! We are happy to get to work with you :)