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dualmon vs Splashtop Business Access Comparison

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Overview

Category Leaders

dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management...

Category Leaders

Splashtop Business Access is a cloud-based remote access solution which assists professionals and teams with session recording,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

5

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

177

5

4

3

2

1

144

30

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

404

5

4

3

2

1

336

53

11

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.
The product is great, price is so inexpensive, customer support is wonderful.

Pros

I love how easy it was to set up on my computer and the computer that I was accessing remotely. I also love how simple it is to use.
I've used LogMeIn, GoToMyPC, Team Viewer, and other products before. Splashtop is as good as any of them, and at a better price, creating the best value.
I like that I am able to access up to 10 computers, I like that I am able to access multiple computer simultaneously. I also like that I am able to reboot the accessed computer with ease.

Cons

If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
The only feature missing from DualMon is multiple window control.

Cons

Previously I refused to pay for apps which lack performance. I had no reluctance in paying for this one.
It was very difficult for me to change my password on splashtop when I forgot it. That was my only issue with splashtop.
Just to ask a few questions about the features I may be missing.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features34
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customizable Branding
  • Data Import/Export
  • Diagnostic Tools
  • Diagnostics Tools
  • Drag & Drop
  • Employee Activity Monitoring
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Print Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Total features34
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customizable Branding
  • Data Import/Export
  • Diagnostic Tools
  • Diagnostics Tools
  • Drag & Drop
  • Employee Activity Monitoring
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Print Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Management

Integrations

  • Total integrations2
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations9
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

JA
AvatarImg

Jim A.

Printing, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Value & User Friendly

Reviewed a year ago
Pros

The hassle and travel to my business shop is the greatest benefit. Even though a few minutes away, the ability to access and transfer files after hours and during inclimate weather is a maximum benefit.

Cons

I would like to see or know if there is any way to compare and/or sychronize the files in both transfer computers.

RR
AvatarImg

Russell R.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Best bang for you buck...

Reviewed 3 months ago

Used for unattended remote access and remote access support for customers. Our customers have been very receptive to using this software.

Pros

Installation and deployment was simple and easy to use with minimal cost. We provide remote access support using dualmon, and haven't regretted our decision to use it.

Cons

Customers have to run software to make a connection, but I suppose that is a necessary evil.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

It just works

Reviewed 5 years ago
Pros

It just works.... best bang for the buck.

Cons

Clients of remote access have had problems downloading plugin.

RA
AvatarImg

Rajpal A.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

A High-Quality, Low-Cost Solution to Remote Desktop Control

Reviewed 4 years ago

I have a small business (i.e., small budget!), but with ten desktops that I occasionally need remote access to and so the cost of other options is staggering. But with DualMon, all of my needs are met at a fraction of the cost! A superb value for the money!

Pros

What I like most about DualMon is it's low cost - while offering essentially the same functionality as the very high-priced alternatives!

Cons

The only feature missing from DualMon is multiple window control.

LA
AvatarImg

Luis A.

Veterinary,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Great remote access

Reviewed 6 years ago

Love this service. Can access my computers from anywhere in the world. Will be your client for a very very long time.

Pros

Remote easy access

Cons

None yet

Vendor response

Great to hear that you're so satisfied with everything, Luis! We appreciate your business.

JC
AvatarImg

John C.

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Awesome Product

Reviewed 9 months ago

Remotely access many different clients remotely and its very compatible with them all.

Pros

Very easy to use. We use it on a daily basis with multiple clients and would not thing of using anything else but dualmon.

Cons

Have not found anything that I did not like about the software.

WF
AvatarImg

William F.

Recreational Facilities and Services, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Remote access

Reviewed a year ago

We use this to access a laptop that runs our community information channel

Pros

Works great. Easy to use. Price Great screen sharing Convenience Speed of connection

Cons

Nothing. We like the program just as it is. Works great as it is.

GY
AvatarImg

Gidon Y.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Software that help me grow

Reviewed 2 years ago
Pros

Remote access saving me from the need to be on site The ability to setup user and remote access

Cons

getting black screen when running other applications not able to reboot machine

Vendor response

Hi Gidon - If some applications appear black, that can occasionally be caused when connecting to a remote desktop computer that doesn't have a monitor attached or if the monitor's power is unplugged. When connecting to a laptop, this could be caused when the laptop cover is closed but the computer is awake. If you'd like to contact us, we can give you additional information to troubleshoot this if it's still happening.

GO
AvatarImg

George O.

Computer Networking, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Best remote support software

Reviewed 10 months ago

Excellent robust, affordable and easy to use

Pros

Easy to use full access to windows and mac systems. Organizing systems by accounts, giving access for support tech.

Cons

Could not think of you at the moment but would like the referral option to include the company or person name that that referred them. I have several that friends that have switched to Dualmon but did it at a later time. I'm not getting the credit for the referral.

MS
AvatarImg

Mindy S.

Machinery, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Dualmon for work

Reviewed 6 years ago

I use the service to work on work computers from home. The service is very user friendly, the connect never fails and there is not a lag when moving about like I have experienced with other programs.

Pros

How quickly I can log in to the remote computer.

Cons

I am not able to access the remote computer if it has gone into sleep mode.

Vendor response

Thank you, Mindy! By default the software should prevent your computer from going to sleep so connections can be made. If you'd like to reach out to our customer care team about this, we' he happy to get it straightened out for you.

WC
AvatarImg

Walt C.

Information Technology and Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

I have limited experience so far, but I like what I have seen on the desktop version.

Reviewed 5 years ago

Ability to use a secure remote access tool, without having to connect to a VPN.

Pros

I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's. I also like the fact I can set up other users and control permissions to the product.

Cons

So far, I am not impressed with the mobile connection to servers. On my phone, the screen does not have the whole desktop and I have not found a way to scroll. I have only tried using Dualmon on my phone a couple of times, so maybe there is a setting I don't know about, yet. I think an app would work better on mobile devices instead of using the built in browser. I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

AvatarImg
AvatarImg

Bishop W. James T.

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Great Investment

Reviewed 5 years ago

The ability to continue to get work done even while I am out of the office.

Pros

I love the fact that I can access my office computer from home, especially since I live in an area where the weather can get rough.

Cons

I do not like the fact that I have to keep my computers on in order to access them. If I accidentally shut my computer down before leaving the office, I am unable to access my files, which can be a headache.

DB
AvatarImg

Debbie B.

Restaurants, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Dualmon remote access

Reviewed 4 years ago

I access remote computers for programing changes and have found the platform to be very reliable.

Pros

Easy of use and reliability. I have not needed customer support a product works well.

Cons

I have not found any cons at this point, I have been using dualmon for about 1 year having switched from a more expensive program.

WK
AvatarImg

William K.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Great program

Reviewed 4 years ago

I use it daily and I love it

Pros

The ease of access and the printing option

Cons

None to talk about at this point ,I use it daily

JS
AvatarImg

Joanne S.

Accounting, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Great Product

Reviewed a year ago

I love dualmon.com. It helps me in a lot of different areas in my business. I can manage the computer I need to and have the option to help someone on their computer without having to configure their computer to do so.

Pros

Having quick access to the computers I manage.

Cons

Cannot think of any, all the features in Dualmon are great.

GR
AvatarImg

Gabriel R.

Banking, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Dualmon daily use for remote access and support

Reviewed 10 months ago

Our overall experience has been positive and best overall with features and functionality.

Pros

It is reliable and easy to use. It works across multiple platforms and integrates seamlessly in our environment

Cons

The remote assist link could be a little shorter or be placed on the main dualmon page for quicker access.

TI
AvatarImg

Troy I.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Best Remote Control Tool out there

Reviewed a year ago

I have done many searches over the years and DualMon is by far still the best and most affordable remote desktop tool out there. I can be utilized with Mac or PC, you can easily add licenses on the fly, you can send simple links for quick install, and you are on your way.

Pros

It's very affordable, easy to install, support, and roll-out for use

Cons

Because I am a small business I just wish I could add smaller license amounts on at a time.

GD
AvatarImg

Garrett D.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Functional, Reliable, Cost-Effective remote connectivity solution

Reviewed 5 years ago
Pros

We replaced VNC accross the board with this. The ability to create users and groups, and control access by login and then by asset password ensured that we could granularly provide and control remote access to our systems easily and with the confidence that we could dictate what users could access the software.

Cons

Had some issues with the software running on non-admin accounts and it not being able to show not admin stuff (access screens, etc) but we worked that out.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Useful Remote Access

Reviewed 5 years ago

I am able to access and work on all the PCs at our clinic from my home computer, saving me from numerous trips to the clinic site. Although a bit slow, it is still functional for a very wide range of activities that I perform on the remote PC. Good product at a good price.

Pros

The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.

Cons

The speed compared to other remote access software could be improved. There is a noticeable delay in keystrokes on the remote PC.

JN
AvatarImg

Jose N.

Civil Engineering, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

dualmon logo

dualmon

Simplest true quality remote connection

Reviewed 6 years ago

I found dualmon remote access to be the most ideal for the money. The price is reasonable and the connection is reliable.

Pros

The reliability and image quality

Cons

Having to switch back and forth between dual monitor screens.

Vendor response

Thank you Jose, glad you're getting value from our service. We understand that remote access is a vital service that everyone should have access to, which is why we've kept our pricing so low.

CU
AvatarImg

Christopher U.

Telecommunications, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Excellent Application

Reviewed a year ago

My overall experience has been great. This software has made it very easy to troubleshoot and assist with PC related issues for my company employees!

Pros

The easy at which you can assign access to PCs to others

Cons

Add ability to save passwords for ease of connecting

GF
AvatarImg

George F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

dualmon logo

dualmon

Remote access to servers and workstations

Reviewed 7 years ago

I had an issue with being able to access a workstation with 4 monitors attached at first but customer service has since released an update that resolved my issue. Other that issue things have been great using this product. It is very cost effective and is a great alternative to LogmeIn and other remote access software.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks, George! We're happy to hear that your issue was quickly resolved by our customer support team. Glad you're enjoying our service!

CW
AvatarImg

Colin W.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Dualmon - Great Product and exceptional value for money

Reviewed a year ago

The product worked first time and I have never experienced an issue with it.

Pros

Very easy to setup and use. Supports Multi monitors on the target PC. The flexibility to allocate a licence to either a specific PC (for unattended remote access) or to an Assistance Pool (for attended remote access).

Cons

There is nothing I require that the product does not provide.

JH
AvatarImg

Julius H.

Computer Networking, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Dualmon does just what is supposed to do in a very cost effective way!

Reviewed 5 years ago

It gives me the ability to access and move files from remote computers to local computers as well as doing maintenance on remote computers

Pros

the ease of use once the software is set up as well as the response speed, even over slower speed carriers.

Cons

screen selection or view can be confusing and lead to attempting to make selections, issueing commands with unintended consequences.

AvatarImg
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Chris H.

Verified reviewer

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

dualmon logo

dualmon

Ease of Use and Excellent Value for Money

Reviewed 5 years ago

Its provided an easy to use and configure solution to my requirement of accessing remote PCs at a very reasonable price.

Pros

It does what I need. It gives me access to my remote computers and was much better priced than teamviewer which I was using before.

Cons

A couple of things were definitely better in teamviewer but that I can live without for the price: 1 - The log in journey is much longer. I have to access the dualmon webpage, log in, select which computer I want to access, then enter another password. In TV, I had a handy desktop app where you can just double click and access is initiated. 2 - When TV logged in, it reduced some of the bandwidth required by turning off the desktop images on the destination compueter which was handy for my users with low broadband speeds.