dualmon vs Splashtop Business Access Comparison

The hassle and travel to my business shop is the greatest benefit. Even though a few minutes away, the ability to access and transfer files after hours and during inclimate weather is a maximum benefit.

I would like to see or know if there is any way to compare and/or sychronize the files in both transfer computers.

Installation and deployment was simple and easy to use with minimal cost. We provide remote access support using dualmon, and haven't regretted our decision to use it.

Customers have to run software to make a connection, but I suppose that is a necessary evil.

It just works.... best bang for the buck.

Clients of remote access have had problems downloading plugin.

What I like most about DualMon is it's low cost - while offering essentially the same functionality as the very high-priced alternatives!

The only feature missing from DualMon is multiple window control.

Remote easy access

None yet

Great to hear that you're so satisfied with everything, Luis! We appreciate your business.

Very easy to use. We use it on a daily basis with multiple clients and would not thing of using anything else but dualmon.

Have not found anything that I did not like about the software.

Works great. Easy to use. Price Great screen sharing Convenience Speed of connection

Nothing. We like the program just as it is. Works great as it is.

Remote access saving me from the need to be on site The ability to setup user and remote access

getting black screen when running other applications not able to reboot machine

Hi Gidon - If some applications appear black, that can occasionally be caused when connecting to a remote desktop computer that doesn't have a monitor attached or if the monitor's power is unplugged. When connecting to a laptop, this could be caused when the laptop cover is closed but the computer is awake. If you'd like to contact us, we can give you additional information to troubleshoot this if it's still happening.

Easy to use full access to windows and mac systems. Organizing systems by accounts, giving access for support tech.

Could not think of you at the moment but would like the referral option to include the company or person name that that referred them. I have several that friends that have switched to Dualmon but did it at a later time. I'm not getting the credit for the referral.

How quickly I can log in to the remote computer.

I am not able to access the remote computer if it has gone into sleep mode.

Thank you, Mindy! By default the software should prevent your computer from going to sleep so connections can be made. If you'd like to reach out to our customer care team about this, we' he happy to get it straightened out for you.

I like having the ability to set up a permanent connection to servers while also having the capability of setting up one time support sessions to PC's. I also like the fact I can set up other users and control permissions to the product.

So far, I am not impressed with the mobile connection to servers. On my phone, the screen does not have the whole desktop and I have not found a way to scroll. I have only tried using Dualmon on my phone a couple of times, so maybe there is a setting I don't know about, yet. I think an app would work better on mobile devices instead of using the built in browser. I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

I love the fact that I can access my office computer from home, especially since I live in an area where the weather can get rough.

I do not like the fact that I have to keep my computers on in order to access them. If I accidentally shut my computer down before leaving the office, I am unable to access my files, which can be a headache.

Easy of use and reliability. I have not needed customer support a product works well.

I have not found any cons at this point, I have been using dualmon for about 1 year having switched from a more expensive program.

The ease of access and the printing option

None to talk about at this point ,I use it daily

Having quick access to the computers I manage.

Cannot think of any, all the features in Dualmon are great.

It is reliable and easy to use. It works across multiple platforms and integrates seamlessly in our environment

The remote assist link could be a little shorter or be placed on the main dualmon page for quicker access.

It's very affordable, easy to install, support, and roll-out for use

Because I am a small business I just wish I could add smaller license amounts on at a time.

We replaced VNC accross the board with this. The ability to create users and groups, and control access by login and then by asset password ensured that we could granularly provide and control remote access to our systems easily and with the confidence that we could dictate what users could access the software.

Had some issues with the software running on non-admin accounts and it not being able to show not admin stuff (access screens, etc) but we worked that out.

The cost of Dualmon compared to other remote access software is great. Requiring a password each time a remove PC is accessed is a plus.

The speed compared to other remote access software could be improved. There is a noticeable delay in keystrokes on the remote PC.

The reliability and image quality

Having to switch back and forth between dual monitor screens.

Thank you Jose, glad you're getting value from our service. We understand that remote access is a vital service that everyone should have access to, which is why we've kept our pricing so low.

The easy at which you can assign access to PCs to others

Add ability to save passwords for ease of connecting

No pros were added to this review

No cons were added to this review

Thanks, George! We're happy to hear that your issue was quickly resolved by our customer support team. Glad you're enjoying our service!

Very easy to setup and use. Supports Multi monitors on the target PC. The flexibility to allocate a licence to either a specific PC (for unattended remote access) or to an Assistance Pool (for attended remote access).

There is nothing I require that the product does not provide.

the ease of use once the software is set up as well as the response speed, even over slower speed carriers.

screen selection or view can be confusing and lead to attempting to make selections, issueing commands with unintended consequences.

It does what I need. It gives me access to my remote computers and was much better priced than teamviewer which I was using before.

A couple of things were definitely better in teamviewer but that I can live without for the price: 1 - The log in journey is much longer. I have to access the dualmon webpage, log in, select which computer I want to access, then enter another password. In TV, I had a handy desktop app where you can just double click and access is initiated. 2 - When TV logged in, it reduced some of the bandwidth required by turning off the desktop images on the destination compueter which was handy for my users with low broadband speeds.