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dualmon vs Splashtop SOS Comparison

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Overview

Category Leaders

dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management...

Category Leaders

Splashtop SOS is a remote support software designed to help businesses connect to desktop and mobile devices across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

19

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

17

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

154

5

4

3

2

1

121

30

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

50

5

4

3

2

1

42

7

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I like the price and the flexibility. My clients like that I can help them right away and the ease of connection means I can help anyone with an internet connection.
Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.
The product is great, price is so inexpensive, customer support is wonderful.

Pros

Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.
This is really important when we are doing an installation and don't have direct access to the server or workstation. The product is also a very good price compared to other products.
Excellent and appropriately priced alternative to the overpriced competing products.

Cons

If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
The only feature missing from DualMon is multiple window control.

Cons

Lastly, when Splashtop is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect.
I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled.
Can have some troubles moving files between computers etc.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features33
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Customizable Branding
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Print Management
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Total features31
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Customizable Branding
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Print Management
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Access
  • User Management

Integrations

  • Total integrations2
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations8
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM